Nashville, Tennessee
Equipment Service Sales Representative Job Opening in Nashville, Tennessee - Position Details & Responsibilities : The Equipment Service Sales Representative, provides support to business development by establishing new and further developing existing customer relationships. This requires a seasoned professional service and sales person, who will target non-rental customers only (end users). The Service Sales Rep will work closely with the Branch Manager.
Objectives & Measurement Key Responsibilities (Including but not limited to):
Finds and builds customer relationships with new service customers.
Further develops existing relationships with service customers.
Works to grow the Tennessee Division monthly revenue goals by obtaining new service and paint work.
Works closely with Branch Manager on all quoted service work.
Performs initial field inspections on equipment in order to provide estimates for service and paint shop work to the customer.
Obtains service work approval from customer and facilitates the delivery of machines to the shop in a timely manner.
Communicates and updates the status of work completion and any delays between the shop & customer.
Continually maintains records of sales activity in the company CRM.
Requests feedback from customers on all repairs and communicates findings to Branch Manager.
Performs other duties as assigned.
Job Knowledge/Education and Qualifications
Education/ Experience : High school diploma or general education degree (GED); and (10) ten years of verifiable equipment repair experience preferably with aerial work platforms, telehandler forklifts and general rental equipment. All related equipment experience will be considered.
Language: Bi-lingual (Spanish) preferred. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. The ability to speak clearly, concisely and effectively before individual customers and must be comfortable making service presentations to large groups.
Mathematical Skills: Accurately and quickly calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Demonstrate ability to apply concepts of basic algebra and geometry. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must have the ability to deal with problems involving many different variables in various situations.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands and fingers to handle or feel, reach with hands and arms, climb or balance and listen to equipment sounds. The employee must occasionally lift and/or move 50 pounds or more. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: While performing the duties of this job, the employee will work outside for short and long periods of time operating and inspecting equipment and is frequently exposed to moving mechanical parts. The noise level in the work environment may be significant, as expected in a manufacturing industry facility or construction site. While performing duties for this job, the employee may be exposed to extremely hot temperatures and rainy conditions and must be prepared appropriately.
Core Competencies To perform the job successfully, the employee should demonstrate the following competencies
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets or exceeds commitments and the customer?s expectations.
Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and is willing to compromise to effect the best outcome.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; is willing to take calculated risks in order to accomplish goals.
Safety and Security - Observes safety and security procedures at all times; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
- Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or provides adequate notification of revised completion date. Must be able to be self accountable for productive work time, have the ability to create daily and weekly work schedules and provide accountability of all time spent fulfilling job responsibilities.
Compensation - Base salary plus commission. Company phone, laptop, and vehicle. Health, Dental, Life, LTD, and 401(k).
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
Sales: 2 years
Required license or certification:
Driver's License
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