Alexandria, Virginia
Sales Associate/Customer Service Job Opening in Alexandria, Virginia - Job Description
JOB TITLE: Sales Associate (SA)
OVERVIEW: The SA participates in ensuring the service and selling environment within the store is fun and engaging for customers at all times. The SA performs a variety of responsibilities assigned by the Store Management team which may include driving sales, delivering outstanding customer service to our customer, merchandising, cashiering and processing freight.
Required Skills
KEY RESPONSIBILITIES:
Sales/Credit
Demonstrate business acumen to drive sales results and achieve individual and store goals in line with Company initiatives
Follow and act with a sense of urgency to meet the changing priorities, store needs and demands of the business
Effectively promote all Brand Initiatives (Credit, Reward, Email Capture, etc.) and achieve all personal goals
Customer
Support a store culture that is committed to exceeding customer expectations and delivering the highest level of customer service at all times
Communicate customer feedback, best sellers, business trends and recommendations to Store Management
Apply fashion knowledge to make product recommendations and style customers on the sales floor and in the fitting room
Balance customers and tasks simultaneously using good judgment and teamwork
Operations
Abide by all Company policies and procedures, including the New York & Company Code of Business Conduct and Loss Prevention policies
Follow leadership direction to maintain proper floor coverage to maximize store volume * Ensure that the sales floor is full, sized, organized and clean
Process shipment and replenish the sales floor as needed
Perform transactions which may include ringing at the Sales & Services desk
Participate in initiatives to achieve store shrink goals
Be aware of store safety standards and report store maintenance issues to Store Management
Required Experience
REQUIREMENTS:
Must be 18 years of age or older
Retail sales experience preferred
Physical ability to be on the sales floor for extended periods of time, and to move and handle merchandise and fixtures throughout the store which may entail lifting, and perform all functions as set forth above
Ability to work varied hours/days, including nights, weekends and holidays, based on business needs (if applicable)
EDUCATION
: * High School Diploma or GED required
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant
Job Type: Part-time
Required education:
High school or equivalent
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