Bullhead City, Arizona
Customer Service and Sales Representative Job Opening in Bullhead City, Arizona - At ALLIED Cash Advance we focus on People! We are an innovative leader in consumer finance services. We continually add new products that offer our Customers convenient, affordable solutions for their short term cash needs but it is our store Team Members that make us successful! They are results oriented, excellent communicators driven to provide Customer Service and establish long term business relationships with their Customer base.
General Function: Provide superior customer service to Check ?n Go/Allied customers by greeting customers, processing customer loan applications, answering customer inquiries regarding loan and product offerings, promote product offerings to customers, assist in the daily upkeep up of store premises and opening and closing of the store.
Duties & Responsibilities:
Provide superior customer service to customers, process in store loan applications and assist with marketing promotions.
Perform necessary customer verifications to validate information presented is accurate.
Ensure transaction check numbers match checks in printer and process loan applications per established guidelines.
Answer telephone inquiries in response to general questions, customer applications, requests or other issues.
Place outgoing customer courtesy calls and appointment reminders in accordance with federal regulations and store operating procedures.
Escalate customer complaints to the Store Manager if unable to resolve the issue directly with the customer.
Balance individual batch receipts with store sales reports at end of day and assist with resolving over/shorts as needed.
Assist in the execution of all Company marketing plans and programs, ensuring precise and timely set-up, excellent execution and within established deadlines.
Responsible for compliance with company/State policy and procedures including Federal regulation where applicable. Ensure CFSA best practices are maintained.
Assist in the following store operation areas:
Store Opening and Closing procedures.
Ensure customer counter area and store is clean and stocked with the supplies necessary to conduct daily business.
Ensure store appearance (internal and external) is maintained to company standards.
Call banks to determine if checks returned for non-sufficient funds (NSF) can be collected.
Make bank runs to collect on NSF checks.
Courtesy calls
Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash draw and other cash handling requirements.
Participate in roadside marketing as needed.
Participate in field collections as needed
Other duties assigned
Job Type: Part-time
Required education:
High school or equivalent
Required experience:
Customer Service: 1 year
Sales: 1 year
Required license or certification:
Driver's License
|
