SAN DIEGO, California
BUSINESS ANALYST / TECHNICAL WRITER Job Opening in SAN DIEGO, California - Seeking a business analyst with technical writing skills interested in helping to mature portfolio of cloud-based clinical applications. Company recognizes the critical importance of serving clientsâ?? and own business goals through attention to technical requirements and systems architecture documentation leading to proper product development, training and support.
Job Responsibilities:
- Work closely with product leads, clients, and subject matter experts in understanding business and technical requirements and translating them into specific software requirements - Interviewing users (clients and internal subject matter experts) on workflow, and identifying, analyzing and documenting high-level business requirements into detailed user stories - Working with the design team to help create mock-up of screens and reports - Creating user workflow diagrams - Defining screens and reports including creating unified nomenclature for product features - Ensuring that step-by-step product functionality is clear and documented - Documenting both technical designs and specifications - Engaging in user research for specific user requirements and evaluating information received from client stakeholders (end-users), to aid in product prioritization - Working with the team to create specific document libraries, including, but not limited to: - Business design documents, user stories / requirements I- nternal development tickets in JIRA - Client-facing release notes, product announcements, CBTâ??s - Client-facing technical user manual(s), training and support documents - Systems architecture specifications - Technical white-papers and case reports - Working with the implementation team and project manager on new accounts and/or add-ons for existing accounts - You will provide support to the implementation team during implementation efforts for new and existing accounts. This may include training for user acceptance training and go-live.
Requirement:
Minimum 5 years of business analysis experience in software development Strong technical skills, business intelligence, and understanding customer needs Strong communication and presentation skills Excellent English writing skills, including transforming scientific jargon into text for the average reader Healthcare industry domain knowledge Ability to interview and probe for specific requirements and evaluate information to manage scope Ability to provide samples of work product, e.g., business design documents, workflow diagrams, release summaries, detailed release notes, user documentation, how-to guides, quick cards, cheat sheets Demonstrable track record in producing release notes, user documentation and other client-facing documents for high quality software products Efficiency reviewing and editing technical documents on schedule Preferred Qualifications (favorable consideration will be given to candidates with any of these) Experience working in Agile development environments Familiarity with SDLC Familiarity with SaaS and various web applications and databases Familiarity with JIRA and Confluence products for team collaboration
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