Kapolei, Hawaii
Head Golf Professional Job Opening in Kapolei, Hawaii - Kapolei Golf Club strives to provide exceptional golf and dining experience to our guests across from the world. We are currently looking for the Head Golf Professional position. The position is responsible for bringing our golf course to the next level by overseeing our golf operation to maximize our revenue and provide exceptional golf experience to all the guests from all over the countries.
Primary Responsibilities:
The Head Golf Professional is responsible for the daily management and operations of golf department. The Head Golf Professional is responsible for promoting the game of golf through leadership and an operational structure that provides a ?first class? environment for our guests.
Essential Functions:
Club Management
Manages all Golf Shop, Outside Guest Services, Driving Range, and Cart Maintenance staff
Oversees daily golf operations to provide excellent service to our customers while maximizing operational efficiency
Plans and administers our Junior Golf Program. Coordinates with Assistant Golf Professionals on scheduling and promotions
Plans and administers programs to promote our Tournament, Club Play and Tour Group play. Works with the F&B Management team to create packages for tournaments and banquets
Provide a personable and professional golf environment that is highly focused on providing superior customer service at all times
Responsible for all golf operations at the Club; carts, bag drop, bag room, range, and golf shop
Oversee the daily operations of the golf department including supervising a team of 15-25 staff
Work with assistant professionals to develop golf programs and services that foster a passion for golf, good sportsmanship, and commitment to our Club.
Golf Shop Operations
Acts as Administrator for the Golf Shop POS System
Ensure to provide the appropriate training to the staff
Cover shift at Pro Shop as needed
Coordinates activities of the Golf Shop personnel to assist in merchandise sales, tagging, and stocking
Works with Assistant Golf Professionals to ensure the tee sheet is managed properly
Handle and resolve customer complaints or issues when arises
Marketing
Recommends and establishes ways to improve golf operations to improve profitability and efficiency of the Golf Operations Division
Collaborates with Tour Companies and various Hotels and Resorts in coming up with unique and innovative ways to promote the Club
Work closely with the Golf Course Superintendent, COO, HR & Accounting office, Event Planners, Sales and Marketing
Merchandising
Works with the Merchandiser to assure the Golf Shop is well stocked with the appropriate amount of inventory.
Assists the Merchandiser in the scheduling and processing of the quarterly physical inventory.
Managerial
Conducts the employment interviews for hiring and make a decision to hire
Recommends disciplinary action to be taken regarding personnel under golf operations to the Human Resources Manager
Conducts all probationary, annual and performance evaluations. Recommends wage increases for all golf operations personnel to the upper management
Implement and represent Kapolei Golf Club mission and values within the department.
Responsible for staffing and personnel supervision and/or oversight of assistant golf professionals, golf shop staff, bag room & cart attendants, and interns
Annually review personnel on their performance, train and coach team, conduct staff meetings, and mentor them for their professional growth in the golf industry
Develop, implement and monitor the annual golf budget to achieve revenue and cost goals.
Ensure that accounting functions and golf control practices are in place and operating to meet Club standards
Manage the golf retail shop, train associates, merchandise and present the shop to Club standards and maximize profitability through proactive retail systems
Represent the Club in PGA sponsored golf functions, with the approval of the COO as time permits, with the goal of maintaining PGA certification
Secondary Functions:
This job description is not a complete list of specific duties, nor restricts management?s right to assign or reassign duties and responsibilities to this job at any time
Knowledge, Skills, and Abilities:
Education and/or Experience:
Must have at least five (5) years of relevant working experience
Must have at least 1-3 year(s) of supervisory experience
High School Diploma or GED required
Mathematical Skills:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Communication Skills:
Professional and effective verbal and written communication skills required. Must be able to adapt communication style to suit different audience
Effective facilitation skills to facilitate a presentation
Certificates, Licenses, Registrations:
Must have a valid Driver?s License
Must have good standing PGA Certification
Other Skills, Knowledge, and Abilities:
Must have strong interpersonal skills
Must be able to work under pressure in a fast paced environment
Must be able to work with the diverse working environment such as age, cultures, languages, and genders
Must have strong customer service skill. Previous experience in resolving customer complaints is highly desirable
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Working Conditions:
Working Hours
Must be able to work a flexible schedule including day, evening, weekdays, weekends and holiday based on the business needs
Working Environment
Must be able to both indoors with A/C and outdoors
Equipment Used
General Office Equipment: printers, copiers, facsimile, laminating machine, shredders, PC (Windows, Microsoft Office suite)
Golf Operation Equipment: Golf Carts, POS system, Cashier, GPS systems, Ball Pickers
Physical Demands
Must be able to stand, sit, bend, stretch, pull, and lift up to 50 lbs.
Mental Demands
Ability to understand, remember and execute complex instructions
Ability to maintain attention and concentration
Ability to obey instructions promptly
Ability to maintain a high level of alertness
Ability to exercise flexibility to decision making
Ability to interact effectively and appropriately with the public, supervisors, and co-workers
Ability to maintain socially appropriate behavior
Ability to set realistic goals
We offer a comprehensive benefits package including Medical, Dental, Life Insurance, 401K, Paid Vacation, Sick Leave, Holiday Pay and more! (benefit eligibility may vary depending on the employment status.)
Job Type: Full-time
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