Mesa, Arizona
Warranty Clerk Job Opening in Mesa, Arizona - Bobby Combs RV Center in Mesa is seeking an Experienced Warranty Clark. We are family Owned Dealership that Provide a Great Environment. We are a base pay plus a strong commission.
Open work orders with detailed information and keep up to date, contact warranty companies to get pre-approval for work.
Ensure that all warranty and claims paperwork is accurately submitted, documented and that all verifying criteria needed by the factory/distributor are processed correctly, taking pictures and documenting unit damages to submit to factory or warranty company.
Follow up with technicians and parts department on progress of work orders & parts needed
Follow up with warranty customers to let them know the status of the unit ? ensure they are updated every 2-3 days that the unit is in service. Call customers when repairs are not covered under warranty
Obtain customer signatures on all repair orders and warranty work, and get prior approval on any work needed after the original quote.
Timely tag & return all warranty parts as directed by vendors
Close all work orders immediately after inspection of completed work and customer satisfaction
Perform office tasks, develop & implement organized filing systems, make sure all payments sent and received are properly accounted for, work alongside accounting dept to obtain payments for warranty work. Track all warranties while in process for payment. Maintain a warranty schedule for payments due over 90 days.
Retain customers service records in an organized manner to ensure the company maintains a good relationship with all clients
Walk the lot and inspect units for warranty repairs. Take pictures & schedule in for service
Keep and maintain a safe work environment, keep abreast of all company announcements of factory recalls
Additional responsibilities of service writer as directed by management
Qualifications:
Ability to work independently on assigned tasks, prioritize and multitask
Extremely Strong attention to detail
Experience using Microsoft Office products (including Excel) is required
Excellent written, verbal communication and organizational skills
General office skills, typing, answering phone and directing calls
Background in automotive or recreational vehicle industry is preferred, but not required.
Job Type: Full-time
Required experience:
Warranty: 1 year
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