Lafayette, Colorado
Inside Sales/Customer Service Representative Job Opening in Lafayette, Colorado - Quicksilver is a company that is committed to improving the lives of everyone we touch. As a fast-growing company in Colorado's natural health industry we are constantly developing products to meet the needs of our customers while also contributing to the world of environmental science, medicine and wellness. Our growth is fueled by individuals who share our passion. We currently have an entry-level opening for a dynamic customer-focused professional with instinctive sales abilities and a desire to grow our business.
The Inside Sales/Customer Service Representative is responsible for following up on inbound leads, servicing existing customers, on-boarding new customers and handling customer service
Core responsibilities include:
Understand customer needs and requirements.
Source new sales opportunities through inbound lead follow-up, outbound calls and emails.
Answer customer inquiries via phone, web and email.
Research accounts, identify key players and generate sales interest.
Maintain and expand database of prospects - keep accurate records and document customer service actions/discussions (Infusionsoft).
Become an expert on all QS products ? clearly communicate product features, benefits, pricing.
Close sales and achieve quarterly sales goals.
Take ownership of customer issues and follow problems through resolution.
Handle, track and resolve all customer complaints ? incorrect shipments, missing shipments, product issues, etc.
As needed/requested by manager - represent sales team at tradeshows and conferences with some weekend work/travel required.
Through daily interaction with customers, suggest improvements in the sales/customer service process.
Qualifications:
Bachelor?s degree in business or related field preferred, or High School Diploma with relevant work experience. Minimum 1-year sales/customer support experience and proficiency in MS Office Suite.
Ideal candidates have the following traits:
Excellent written and verbal communications skills.
Working knowledge of sales/customer service software, databases and tools.
Strong customer service and communication skills.
Numerical abilities, problem solving and multi-tasking skills.
In-depth understanding of the sales process with a Customer Service mindset.
Results driven, proactive, with the ability to relate to and work with a wide variety of customers (practitioners, distributors, consumers).
Ability and desire to work in a fast-paced, rapidly evolving work and market environment.
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
Customer Support: 1 year
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