Little Rock, Arkansas
Call Center Representative Job Opening in Little Rock, Arkansas - Call Center- Care Coordinator
Little Rock, Arkansas
$15.00 per/hr
National Healthcare organization seeking 20+ call center candidates, to manage both inbound and outbound calls. The right candidate will be handling more than 40 inbound and outbound calls on a daily basis. These calls will include discussions with callers within the pharmaceutical industry including manufacturers, doctors offices, and patients. For this reason, we are seeking candidates with strong communication skills and a professional background in customer service and call center settings. The ideal candidate has a minimum of 2-4 years of experience. Apply immediately as hiring for these positions is already underway. Must pass a drug screen and background check.
Job Description:
Responsible for handling approximately 40+ inbound and outbound calls per day with ability to determine needs and manage accordingly
Create and complete accurate referrals and applications and keep updated on policy or procedural changes
Resolve patient's questions and concerns regarding status of their request for assistance
Enter detailed information into company proprietary software while conversing via telephone
Place outbound phone calls for patient follow ups or confirmations
Interact with the patient referral sources to process new applicants
Steward patient accounts from initial contact through final approval/denial
Process all patient applications in accordance to set policy, procedures and PHI compliance
About Dawson
Dawson, a family-owned staffing and recruitment agency, is celebrating 70 years establishing careers. Operating in Columbus since 1946, Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative, call center, skilled trades, accounting & finance, creative, information technology, engineering, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple ?Top Workplace? awards by Columbus CEO magazine and ?Best of Business? awards from Columbus Business First . Learn more, or find your next job today at .
Job Type: Full-time
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