Milwaukee, Wisconsin
Sales Internship Job Opening in Milwaukee, Wisconsin - We are an Equal Opportunity Employer
ICM Corporation () is a steadily growing , distribution and manufacturing company with eight divisions. We have been in business more than two decades, so our track record is well known. We're based in Milwaukee, WI with an affiliate office in Chicago, IL. What's the foundation of our steady growth? We can point to four key reasons why we consistently please our customers:
We offer a wide range of well-designed products
Affordable prices
Speedy delivery
Exceptional customer service
This is an entry level inside sales/customer service representative position. It is currently being offered as part time position (30 hours per week), potentially moving to full time position after review of probationary period.
Enthusiastic, sales driven individuals are highly encouraged to apply!
General Purpose Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities
Deal directly with customers either by telephone or electronically
High volume call center environment
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Benefits:
Company sponsored 401K
On-the-job training provided
Cross-training
Personal & professional growth encouraged
Flexible work schedules
Company workout facility
Medium business, ran with a small business mentality which includes an open door policy
Friendly and open culture
On-site coffee
Job Type: Part-time
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