Mason, Ohio
Customer Service Representative Job Opening in Mason, Ohio - At Assurex The Customer Service Representative will coordinate all aspects of customer service on a daily basis for Assurex Health accounts according to the Standard Operating Procedures. The Customer Service Representative works in a high performance, customer-focused call center team environment and is responsible for a number of customer-oriented tasks in a call center environment. The main goal of the customer service representative is to ensure an excellent customer experience. This position will report to the Customer Service Supervisor.
Responsibilities:
Perform daily customer service activities in a call center, to include: order entry, responding to customer inquiries, explaining information regarding test options and results according to Standard Operating Procedures via phone, email, fax or mail.
Resolve customer concerns utilizing in-house resources
Resolve order exceptions within the specified time frame outlined in the Order Exception Process
Provide the customer with written information as needed
Assist with daily auditing of orders
Support daily registration functions
Assist in the daily review of order documentation to identify and stop potential reimbursement issues.
Refer technical inquiries to appropriate staff and ensure that proper follow up occurs
Interact with Sales, Laboratory and Billing staff
Ability to solve problems and deal with variables
Use telephone, computer and fax machine to correspond with customers regarding open orders
Maintains strictest confidentiality; adheres to all HIPAA and operates in accordance with standard operating procedures
Maintain excellent customer relationships to ensure customer satisfaction
Contribute to and participate in the implementation and continuous improvement process of the department
Provide adequate reimbursement consultation pre and post sales to our customers
Assist other departments as necessary
Spanish speaking Perferred
Qualifications:
HS or Associates degree or equivalent experience preferred
Proficient in all Microsoft software applications
Attention to detail and concern for impact is essential
Ability to recognize problems and bring them to the attention of a supervisor
Reimbursement experience in the healthcare industry, preferably in a laboratory environment
Excellent time management, scheduling and organizational skills
Strong verbal and written communication skills
Ability to read, analyze and interpret instructions, correspondence and contractual requirements
Must have the flexibility to work extra hours/shifts to meet corporate and departmental goals.
Skill in answering a telephone in a pleasant and helpful manner
At Assurex The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; talk; or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and depth perception.
Please follow the link below to apply!
Job Type: Full-time
Salary: $15.00 to $17.00 /hour
Required education:
High school or equivalent
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