Salem, New hampshire
Customer Care Representative Job Opening in Salem, New hampshire - AdvantEdge Healthcare Solutions is a technology-enabled provider of healthcare revenue cycle management and business management solutions which substantially improve decision making, maximize financial performance, streamline operations and eliminate compliance risks.
Summary: The Customer Care Representative is responsible for providing efficient, thorough, and courteous customer service to patient inquiries and requests received via phone contact.
Responsibilities :
- Provide timely and accurate information in response to patient inquiries.
- Answer patient requests according to company policies, procedures, and client protocol.
- Employ excellent customer service skills in every interaction with internal and external customers.
- Research each issue presented by callers thoroughly and complete necessary follow-up.
- Perform other duties as assigned.
Benefits:
- Health, Dental, Vision, Short term, Long term, Life Insurance, 401k
- Accrued Vacation, Sick and Personal time
- 10 Paid Holidays a year
- Flexible schedule (including the desired schedule of 7:00am-3:30pm)
- Beautiful workspace (onsite cafeteria and fitness center)
- Monthly incentive bonus program
AdvantEdge offers a competitive salary and benefits along with a great work environment.
To learn more about AdvantEdge go to
If you're looking for a new challenge, do not hesitate and apply today!
Job Type: Full-time
Required experience:
medical billing / health insurance: 1 year
inbound call center: 1 year
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