Greenville, South carolina
Account Manager Job Opening in Greenville, South carolina - Who are we?
Sky Insurance Technologies is located in Greenville, SC and operates in the employee benefits industry, developing technology and service solutions. We live in a fast-paced environment and thrive here! We work hard ... we play hard ... we enjoy our time with one another and try to get better in every aspect of our lives, every day. This position will be in our Affordable Care Act (ACA) reporting division, which is quickly becoming one of the most successful offerings in the country.
To learn more about what we do as a company in the ACA space visit our website at: / and
Overview of the Job & What You?d Be Doing:
The Account Manager role will work directly with employers and employee benefit brokers and assisting them with the completion of their ACA reporting.
Making sure they understand our software, helping them with any issues or confusion they might have with ACA reporting in the software. Sometimes this means ?troubleshooting? the software with them.
Answer questions over the phone, email, or through tickets - Making sure the client is heard and is connected with the correct person (i.e. if they need to pay an invoice they are connected with accounting).
Keeping open communication with clients making sure they understand where their company stands in reporting and what they need to do next.
Keep internal systems up to date with all client interactions.
You must be able to work Monday ? Friday 8:30 ? 5:00, with extended hours possible during peak times of the year (approximately January ? March).
Qualities it will take to get hired and stay hired:
Strong customer service skills and a desire to help others
Strong problem solving and critical thinking skills
Highly organized with a strong attention to detail
Known for having a strong work ethic and sense of urgency in your prior employment
Must have a great attitude
Willing to learn something new everyday
Ability and desire to get along with all different types of people
Willingness and ability to follow instructions, but also think on your feet
Must have the ability to adapt to quickly changing circumstances
Working knowledge and experience with Microsoft Excel, Microsoft Word, and email etiquette
Additional Desired Qualities:
Background in employee benefits, group insurance, or HR is a huge plus
Job Type: Full-time
Required education:
Associate
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