Lehigh Valley, Pennsylvania
After Hours Scheduling Coordinator Job Opening in Lehigh Valley, Pennsylvania - We will depend on you!
As the After Hours Scheduling Coordinator, Senior Helpers of the Lehigh Valley, a growing, non-medical home care company, will depend on you to be an important link between our caregivers and clients. Through extensive phone contact, a variety of administrative duties, problem solving and data input, you will help great people find great assignments.
This position works from home part time, and in the office part time, for a total of 15 - 20 hours per week. You will be 'on call' from home from 5pm - 9 am Wednesday - Friday, and weekends from Friday afternoon until Monday morning, with one weekend a month off. Exact structure of the position will be discussed at the interview.
Primary Responsibilities (including, but not limited to):
· Under direct supervision of the Caregiver Manager, working closely with the Scheduler, and with input from the Client Services Manager where appropriate, select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients.
·Respond to situations where scheduling conflicts, emergencies and/or ?call-outs? arise.
· Track and record all instances of assignment refusals, call-outs, late arrivals, early departures, etc. and share information with the CM or OM on a regular basis
· Assist in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc.
NO PHONE CALLS, PLEASE. LOCAL CANDIDATES ONLY!
Qualifications
· Minimum of one year in a staffing/recruiting position
· Professional experience in the field of customer service
· Knowledge of general healthcare staffing requirements
· Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
· Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience with a fast paced environment
· Excellent problem solving abilities are a requirement, schedule conflicts are bound to arise that will require creative solutions
Job Type: Full-time
Job Type: Part-time
Job Location:
Lehigh Valley, PA
Required experience:
Scheduling: 1 year
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