King of Prussia, Pennsylvania
Call Center Customer Service Representative Job Opening in King of Prussia, Pennsylvania - COMPANY OVERVIEW
Founded in 1967, ImageFIRST is the largest and fastest growing national linen rental and laundry service specializing in the outpatient medical market. ImageFIRST?s 36 locations nationwide serve over 6,000 medical offices every week, providing linen, patient gowns, scrubs and much more while partnering with our customers to better manage linen inventory. We boast a customer retention rate of over 95%.
Please Note: The candidate should have reliable transportation as public transportation to the KOP area can be a challenge.
Summary of Responsibilities
The Customer Care Representative ensures that customer inquiries are processed in conjunction with the Imagefirst Way, Purpose and Values.
Hours of operation are from 8:00 a.m. to 6:00 p.m.
Process customer inquiries both telephonically and through email
Provide customers with product and service information
Route calls to appropriate resource
Document all call information according to standard operating procedures
Perform basic account maintenance activities: enter new customer information into system
Identify and escalate priority issues
Develop and maintain job knowledge by learning new product descriptions
Update job knowledge by participating in educational opportunities
Various administrative/data entry
Outbound customer survey calling as assigned
Required Competencies
Must possess at least 2 years of solid experience within a call center OR customer service environment. Store retail is not applicable.
Must possess a High School Diploma or its equivalent
Excellent verbal communication and problem solving skills
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Proficient in Microsoft Office with an emphasis on Excel
Excellent interpersonal, written, and oral communication skills
Exceptional listening skills and the ability to understand others concerns
Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
Ability to learn and navigate new software quickly
Ability to type 30 wpm+
ImageFirst employees are required to :
Be Respectful: Value all we come in contact
Be Honest: Be guided by truthfulness in all we do
Be Safe: Keep ourselves and those around us safe
Be Remarkable
Job Type: Full-time
Salary: $17.00 /hour
Required experience:
Call Center: 2 years
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