Hanover, Maryland
DOT IT Functional Analyst Lead Job Opening in Hanover, Maryland - Maryland State Highway Administration (OPEN) IT Team Member (DOT IT Functional Analyst Lead) Grade 17 (0703) SP# 17-52-15
TO BE CONSIDERED FOR THIS POSITION YOU MUST APPLY ONLINE /mdotmd THE RECONSIDERATION PERIOD FOR THIS RECRUITMENT IS FIVE (5) BUSINESS DAYS
The Maryland Department Of Transportation's State Highway Administration Office of Traffic and Safety (Anne Arundel County) is recruiting for a IT Team Member (DOT IT Functional Analyst Lead) position. This position is open to anyone who meets the minimum and selective qualifications* listed below. This is a position specific recruitment. All eligible candidates must meet the minimum and selective qualifications by the closing date. The resulting list of eligible candidates will be used to fill this vacancy, and may be used to fill future vacancies in this classification in the Office of Traffic and Safety (Anne Arundel County). As a member of Hanover's Information Technology team, this position is responsible for supporting all computer, telephone and mobile device users of the 5 offices on the Hanover Complex (Office of Traffic & Safety, Office of Maintenance, Statewide Operation Center, Office of Materials and Technology and Office of Construction). This includes the installation, configuration of upgrades of operating systems and applications, using SHA standards, as well as the installation, assembly and configuration of computer hardware, and peripherals such as printers, plotters, scanners, etc. Troubleshooting and correcting computer system problems, including hardware and software, email, network, and peripheral equipment. This position serves as a technical resource in assisting users to evaluate and find technology solutions by identifying needs and making recommendations. Examines new technologies and documents installation and operating procedures on other to develop user manuals for IT hardware and software, as well as create technical installation instructions for SHA custom or licensed software. This position maintains inventory of voice and mobile equipment and configures the conference room audio and visual equipment. Coordinators and conducts formal and informal training for users.
QUALIFICATIONS:
EDUCATION : Bachelor's degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems. EXPERIENCE : Two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms. SELECTIVE QUALIFICATION: Two (2) years of comparable experience troubleshooting, repairing computers and operating computer equipment *A selective qualification recruitment is conducted for positions when there is a specific or additional bona fide occupational qualification (i.e., knowledge, skill, or ability). Notes: 1. Graduation from a standard high school or possession of a high school equivalency certificate and two additional years of experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted for the required education. 2. Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, database or other applications may be substituted on a year-for-year basis for a high school education. 3. U.S. Armed Forces military service experience as defined under the Minimum Qualifications may be substituted for the required education and experience on a year-for-year basis. PREFERRED QUALIFICATIONS: Understand and be able to use Cisco "Call Manager" and Cisco "Unity" systems to manage Cisco VoIP phones.
LICENSES & CERTIFICATIONS:
Possession of a motor vehicle operator's license valid in the state of Maryland.
ADDITIONAL INFORMATION:
TO APPLY: All applicants must submit an application online at /mdotmd (use of this option allows the application to be saved). Since the test may be a rating of the information contained in the application, it is essential that the application be filled out completely and accurately . Resumes will not be accepted in lieu of a completed application. To receive credit for your work history and credentials you must list the information in the online DTS-1 application form. You may refer to a resume only to expand on information offered in the body of the online DTS-1 application .* Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for. Selected candidates may be subject to background and reference checks. A conviction is not an automatic disqualification from employment. Bilingual applicants are encouraged to apply. All candidates serve an initial probationary period of 6 months, which may be extended to 12 months. *The State of Maryland offers excellent health and leave benefits, 401k benefits, pension plan a free transit program, and advanced education and training opportunities. The incumbent in this position may be a member of a covered bargaining unit and may be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit. Please Note: The Maryland State Highway Administration will no longer sponsor new employees in application of the H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration and Reform Control Act of 1986. Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer. Applications must be submitted online by the closing date. If you have any questions please contact the Recruitment and Examination Division at the number(s) listed below:
or 1-
Appropriate auxiliary aids and services for qualified individuals with disabilities will be provided upon request. Please call at or the Maryland Relay Service at 1-. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. SHA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.
IT Team Member (DOT IT Functional Analyst Lead) Supplemental Questionnaire
*
1.
Do you possess two (2) years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms?
Yes No
*
2.
Do you possess two (2) years of comparable experience troubleshooting, repairing computers and operating computer equipment?
Yes No
*
3.
Please describe your experience as it relates to troubleshooting, repairing computers and operating computer equipment. ***THESE DUTIES MUST ALSO BE DESCRIBED IN THE WORK EXPERIENCE SECTION OF YOUR APPLICATION*** If you do not possess this experience please type N/A.
* Required Question
Job Type: Full-time
Salary: $46,857.00 to $75,012.00 /year
Required education:
Bachelor's
Required experience:
Two (2) years of comparable experience troubleshooting, repairing computers and operating computer equipment: 2 years
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