Dallas, Texas
Regional Operations Manager Job Opening in Dallas, Texas - Looking for the best of the best - bright, energetic Operations Manager, driven to be part of a strategic, successful team. We are currently seeking a Regional Operations Manager to work in a fast paced, multi-site, Pulmonary and Critical Care office. The perfect candidate must be a team player that is highly motivated and has a proven track record of implementing strategic initiatives.
Must be able to manage safety and quality programs, measure productivity of staff, and cost performance of healthcare facilities.
The Regional Operations Manager is responsible for the daily management of operations related to patient care, customer service, financial performance and staff management, development & training for multiple facilities, as assigned. Key success factors for this position are tied to outstanding physician and staff relations, supervisory practices, achieving financial and operational targets and implementation of continuous process improvement initiatives in the patient access, clinical quality and revenue cycle functions.
ESSENTIAL FUNCTIONS:
Oversees clinical care, ensuring compliance with established regulations and standards; including quality assurance, confidentiality, and medical records documentation.
Provides direct supervision to support staff, ensuring optimal patient flow, high clinical quality and assuring the promotion of policy and directives that promote positive employee relations.
Serves as the key problem-solving resource for staff in regard to patient issues. Evaluates patient needs/trends and recommends solutions to ongoing patient care concerns.
Collaborates with leadership team and co-workers on the development and implementation of clinic goals, policies, procedures, budget plans, and work standards.
Supports training and use of EMR & PM systems. Develops ?Best Practices? and standardizes use of systems across all locations. Trains physicians and/or new managers on the use of the EMR & PM systems.
Monitors and improves practice key performance indicators related to revenue cycle, patient satisfaction and access standards.
Facilitates medical practice meetings related to clinic effectiveness and emergency/disaster response systems.
Responsible for the recruitment, selection, orientation, training, and performance evaluations of support staff, in partnership with human resources.
Demonstrates and requires excellent customer service with patients and families in clinic and over the telephone.
Responsible for effectively communicating the standards and ensuring continuity with company directives and guidelines.
Coordinates and conducts regular staff, Physician and working group meetings.
Ensures all regulatory compliance requirements are met, i.e. HIPAA, OSHA, chart coding audits, staff certifications kept up to date, CMS payment programs, etc.
Excellent communication and interpersonal skills.
Travels to all assigned facilities on a regular rotation and as needed based on business necessity.
Periodically may be assigned to special projects.
Manage labor costs and expenses to meet budget expectations.
Report performance metrics monthly.
Mentor and develop potential future leaders.
Experience with EMR optimization
Revenue Cycle Management
Other duties as assigned or required.
The above is not intended to be an all-inclusive list of essential functions for the job described, but rather a general description of some of the responsibilities necessary to carry out the duties of this position.
SKILLS, KNOWLEDGE & ABILITIES:
Knowledge :
Knowledge of organization policies and procedures.
Knowledge of fiscal management and human resource management techniques.
Knowledge of office management techniques and practices.
Knowledge of medical practices, terminology, and reimbursement policies.
Skills:
Excellent organizational and time management skills.
Outstanding verbal and written communication skills.
Setting, defining, assigning, monitoring, and evaluating outcomes of tasks and goals.
Establishing clear expectations with staff and holding self and staff accountable to those expectations.
Skill in planning, organizing, delegating, and supervising.
Skill in evaluating the effectiveness of existing methods and procedures.
Skill in problem solving.
Skill in establishing and maintaining effective working relationships with physicians, staff, patients, and vendors.
Abilities:
Ability to clearly communicate and apply policies and principles to solve everyday problems and deal with a variety of situations.
Ability to plan, exercise initiative, problem solve, and make decisions.
Ability to read, interpret, and apply clinic policies and procedures.
Ability to identify problems and recommend solutions.
Ability to establish priorities and coordinate work activities.
Ability to manage financial information.
Ability to set priorities among multiple requests.
Ability to interact with patients, medical and administrative staff, and the public effectively.
REQUIREMENTS: Bachelor's degree in health or business administration or the equivalent of education and experience combined. Three to five years of practice management experience, including at least two years in a health care organization. Must have multi-site experience and direct experience working with physicians. Advanced knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint. Experience with Allscripts Pro PM and EMR is preferred.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Constantly required to talk or hear. Frequently required to stand, walk, and sit; may sit for long durations of time. Frequent use of hands, fingers and arms. Occasionally needs to climb or balance, stoop, kneel, crouch, or crawl. Occasionally lift up to 20 pounds. Constantly required to see; review written material, computer screens & phones with the ability to adjust focus.
LANGUAGE SKILLS: Must be able to effectively communicate with employees, physicians, patients and vendors in English via telephone, electronically, and person-to-person; listening and exchanging accurate information, responding to questions, and conveying information. Ability to read and interpret documents such as safety rules, procedure manuals, and financial data. Ability to write routine reports and correspondence.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To apply for this for this position, apply within and send a copy of your resume along with your salary expectations .
Job Type: Full-time
Required education:
Bachelor's
Required experience:
Practice Management: 5 years
EMR Applications: 5 years
Revenue Cycle Management: 5 years
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