Bethesda, Maryland
Director of Account Management Job Opening in Bethesda, Maryland - About BrainScope
BrainScope Company, Inc. (), based in Bethesda, MD, is a privately held neurotechnology company developing a new generation of handheld, easy-to-use, non-invasive devices designed to aid medical professionals in rapidly and objectively assessing various neurological conditions, with an initial focus on traumatic brain injury (TBI) and concussion assessment. The company has completed over 20 clinical studies at 55 locations, with its technology featured in 20+ peer-reviewed articles in leading scientific and medical publications. The company?s disruptive BrainScope One technology, launched commercially in early 2017, will change the way head-injured patients are assessed and managed, providing clinicians ? for the first time ? a comprehensive, objective and accessible view of a person?s head trauma.
Position Overview
Reports to Chief Commercial Officer (may change in future)
Full Time position located in Bethesda, Maryland (Washington DC metro area)
Competitive salary, stock option package and strong benefits
Summary
The Director of Account Management will develop and implement strategies to create long-term, trusting relationships with existing customers. This individual will act as the lead in developing a plan to drive customer growth, retention and satisfaction post-sale and This person will liaise with cross-functional internal teams including Customer Care, Marketing and Reimbursement/Payer Relations to improve the entire customer experience. Critical to success will be the ability to lead a collaborative effort with the sales team to achieve quotas while keeping customers satisfied and utilizing BrainScope One on a continual basis.
Job Description
Design and implement account management strategies, tactics and metrics to build and maintain strong, long-lasting customer relationships with high customer satisfaction
Establish, maintain and grow business relationship with customers and serve as the lead point of contact for all customer account management matters
Collaborate with the business development team to identify opportunities of growth within existing customer base
Forecast and track key account metrics (e.g. health of customer and forecasted reorders)
Keep management informed of the status of accounts, problems, plans and meetings, as well as involvement of cross-functional teams to provide solutions.
Maintains awareness and controls situations which may lead to the risk of customer attrition
Assures the timely development and execution of plans, campaigns, and projects to ensure earnings, growth, and profit goals are achieved.
Conduct assessments to ensure business goals and objectives are aligned with the company?s strategic objectives, visions and industry trends
Foster a culture of continuous improvement and employee engagement
Position Requirements
Bachelor?s Degree (minimum) in Business Administration, Sales or related area; MS and/or MBA strongly preferred
Minimum 10 years of experience in healthcare sales or account management; 5 or more years? experience providing account management for a new product, preferably within the medical device diagnostics space
Ability to travel 50% of the time required
Skills and Abilities
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Solid experience with CRM software and MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Goal driven, confident self-starter with a willingness to continually embrace professional development and a passion to excel
Ability to operate effectively in a team oriented culture
Comfortable working in a fast paced environment
Job Type: Full-time
Required education:
Bachelor's
Required experience:
Healthcare Sales or Account Management: 10 years
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