Rolling Prairie, Indiana
General Manager Job Opening in Rolling Prairie, Indiana - The General Manager is responsible for and provides daily supervision of the Facility Manager and Food Service Manager and is responsible for the effective and efficient operation of both the facility and at least 2 food specialty programs. These objectives will be obtained by providing a desirable work environment; maintaining strict financial management; utilizing productive marketing; providing quality customer service; controlling loss prevention; effective merchandise handling; maintenance; safety; security; effective employee relations and other general duties as assigned. This is an exempt salaried position with a six (6) day 48 hour workweek reporting directly to the Area Operations Manager.
Principle Job Duties/Essential Functions
Responsibilities include the following (Other duties may be assigned)
Quality Customer Service
Provide prompt and courteous customer service while ensuring safe conditions at the facility
Maintain a neat personal appearance in accordance with Company Uniform and Personal Appearance policy
Financial Management
Provide effective management of expenses, profits and losses to ensure the financial stability of the operation
Ensure accurate and timely reconciliation of facility accounting with weekly and monthly Company reports
Manage all sales records, controllable expenses and cost items affecting profitability of the facility
Manage accurate daily accounting of all bookkeeping and daily completion of records, including at a minimum but not limited to:
Taking tank stick and gas console/dispenser meter readings
Taking register readings
Close out lottery
Reconcile funds including change fund, lottery and bank deposits
Complete DSR/DIR and send to accounting group
Monitor gas competition pricing by surveying competitors on daily basis and report to Corporate office, complete gasoline price changes
Ensure accuracy of pump readings
Maintain adequate stock on product and supplies needed by keeping a current build-to-book
Ensure bank deposits are made daily
Marketing
Effectively manage the facility by directing sales promotions, implementing new programs and communicating to vendors, sales reps, and other appropriate personnel on marketing activities
Responsible for ordering and merchandising of all authorized merchandise by complying with inventory guidelines. Direct and control proper merchandising and follow-through on all sales promotions
Recommend new products, services and/or procedures to the Area Operations Manager based on customer needs as well as competition
Monitor inventory levels and work with Merchandising Managers to ensure maximum turnover of inventory without loss of sales
Monitor and ensure compliance with all contractual merchandise agreements and report any discrepancies to management
Complete spot checks to ensure ancillary product pricing procedures are being followed
Check displays for neatness and customer Ensure that all authorized signs are displayed
Maintain a working relationship with all vendors. Monitor and correct delivery procedures, ensure the accuracy of orders. Report any problems to management.
Human Resources Management
Maintain positive employee relations and morale by ensuring that Company policies and procedures are being followed and maintained
Recruit and properly staff facility; conduct interviews and ensure that all aspects of the hiring process are completed
Effectively train and develop all employees within the facility; monitor training conducted by Assistant Manager and/or other designee
Effectively manage labor hours through proper scheduling
Ensure that Company policies related to safety & security and EEO are administered and followed by all employees at all times
Ensure Company policy and procedure and all laws governing restricted beverage and tobacco sales are followed by all employees
Evaluate and take positive and consistent disciplinary action on violations of Company policies and procedures
Supervise coverage of shifts left vacant due to emergency or lack of personnel and fill as needed
Prepare and conduct performance reviews for all employees per Company policy; prepare and send all status changes to Human Resources
Resolve employee relations problems and complaints in a timely manner; counsel and document employee performance issues; process employee terminations as necessary; follow through and communicate employee relations problems to the Area Operations Manager
Initiate and document terminations of employees with the approval of Area Operations Manager. Attend unemployment hearings
Conduct employee meetings at least once per month or as necessary to communicate store-wide issues and build teamwork among employees
Food Service Management
Provide effective management of two or more specialty food service programs
Ensure that all food and food preparation maintain quality standards and sanitation regulations
Develop and maintain vendor relationships to ensure quality services
Ensure that adequate stock is maintained by keeping current build-to-book
Loss Prevention
Implement and manage security and prevention measures as suggested by the Security Department and Company policies
Ensure awareness of all personnel to security requirements
Control inventory shrink within all corporate guidelines. Pursue inventory shortages or overages to a satisfactory conclusion
Conduct periodic shift cash audits on all shifts; if inconsistencies are found, investigate and take appropriate action
Ensure proper daily handling of bank deposits, control cash overages and shortages on a daily basis by performing and verifying that accurate cash register procedures are followed by all employees
Safety and Maintenance
Conduct daily safety inspections of equipment to ensure optimal operating conditions at all times
Ensure that safe conditions and a safe environment are maintained at all
Respond, report and follow-up on all employee and/or customer accidents, injuries and loss or damage to any property
Assure good operating condition of all equipment; perform minor maintenance and repair to property and equipment as needed; advise Area Operations Manager and/or Maintenance of all breakdowns immediately
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Essential functions are fundamental job duties that an employee must be willing and able to perform with or without reasonable accommodation. Due to the small number of employees on duty, frequently one working alone and the substantial repetitiveness of most duties, the full description of duties are required in the course of a typical work shift. For these reasons, all of the duties and functions are considered essential to each individual position.
Education and Experience
High school diploma or general education degree (GED) is preferred. Minimum of 1 year retail management experience or relevant experience. Excellent communication skills; proficient computer and accounting skills.
*A valid drivers license is required; reliable transportation is required and maintenance of insurance as designated by state regulations. Employees are subject to motor vehicle checks in accordance with Company policy.
Language Skills
Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and to speak effectively before customers and employees.
Mathematical Skills
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to stand and walk. The employee is occasionally required to climb or balance on a ladder and/or stool, kneel or crouch when stocking and cleaning. The employee must occasionally lift or carry up to 50 pounds; push or pull up to 128 pounds.
Job Type: Full-time
Job Location:
Rolling Prairie, IN
Required education:
High school or equivalent
Required experience:
Retail Management: 2 years
Required license or certification:
Driver's License
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