Klamath Falls, Oregon
Front Desk Operations Assistant Job Opening in Klamath Falls, Oregon - PURPOSE: In the absence of the Front Office Manager takes charge of the operations of Front Office department of Running Y Ranch Resort Lodging.
DUTIES:
Maintain a professional and high quality service oriented environment at all times. While coordinating with different operation areas, will also ensure that all guest experience a fantastic stay.
Act as liaison to accounting department to resolve billing settlement, package coding errors and any incorrect accounting journal entries.
Train front desk personnel on day-to-day operations and provide regular feedback to coach on any procedural system/coding erros.
Oversee extended stay billing and settlement of accounts.
Create, modify and maintain rate codes, transaction codes and packages in both Room Key and Opera operating systems.
Verify accuracy of all commissions invoices.
Ensure Front Desk has cash needed for bank change.
Ensure accuracy of information listed on various booking engines.
Main point of contact when in need of technical support and troubleshooting for Opera and Room Key, in the absence of IT Manager.
Ensure complete guest satisfaction and accuracy in billing.
Create and modify SOPs and training documents as needed for Front Desk Manager.
Provide front desk coverage in the event that an associate is ill, or as needed to meet demands of business.
Possess knowledge of all front desk shifts, including night audit.
Job Type: Full-time
Job Location:
Klamath Falls, OR
Required education:
High school or equivalent
Required experience:
Hospitality: 1 year
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