Washington, District of columbia
Bi-Lingual Health Care Assistant Job Opening in Washington, District of columbia - The Health Care Assistant (HCA) provides the foundation on which Planned Parenthood of Metropolitan Washington DC, Inc. (PPMW) builds efficient, professional health centers. As the initial point of contact with clients and the public, the HCA must represent the PPMW commitment to quality healthcare and excellence in customer service. The HCA is responsible for the performance of front desk, telephone and health care duties and adherence to PPMW's policies, procedures and medical standards and guidelines, using a customer centered approach to health care delivery.
Note: Bilingual (Spanish and English) a must.
ESSENTIAL FUNCTIONS
Display initiative in maintaining an attractive and impeccably clean clinic environment, including public restrooms, waiting areas, lab, exam rooms and reception area.
Ensure the good working condition of office and lab and reporting malfunctions promptly.
Participate in PPMW's inventory program to ensure adequate and accurate inventory.
Participate in all clinic efforts to achieve benchmarks set for excellence of care and productivity.
Demonstrate consistent excellent customer service.
Greet clients and visitors in a positive, warm, caring, friendly manner.
Safeguard the privacy and protected health information of clients in compliance with law and PPMW policies.
Ensure that Request for Medical Services and Acknowledgement of Receipt of HIPAA Privacy Information has been signed by the client prior to the provision of care.
Participate in PPMW's Risk and Quality Management (RQM) and Referral Follow-Up programs.
In addition to the essential functions of the HCA position, candidates must demonstrate experience in the following areas:
Front Desk/Reception
Family Planning
Surgery Assistance
EDUCATION AND/OR EXPERIENCE
High school diploma, GED or equivalent certification required.
Certification as a medical assistant strongly preferred.
Minimum 2 years of customer service or related experience preferred.
Family planning experience.
Demonstrated ability to perform work accurately and with attention to detail.
Bi-lingual (English and Spanish)
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