Van Buren, Arkansas
Front Desk Agent/Night Auditor Job Opening in Van Buren, Arkansas - Job Description
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest and Responsibilities Including, but not limited to: 1. Registers guests and assigns rooms. Accommodates special requests whenever possible.2. Assists in pre-registration and blocking of rooms for reservations.3. Thoroughly understands and adheres to proper credit, check cashing, and cash-handling policies and procedures.4. Understands room status and room status tracking.5. Knows room locations, types of rooms available, and room rates.6. Uses suggesting selling techniques to sell rooms and to promote other services of the hotel.7. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.8. Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.9. Knows how to use front office equipment.10. Processes guest check-outs.11. Uses proper telephone etiquette.12. Coordinates guest room maintenance work with the maintenance department.13. Knows all safety and emergency procedures. Is aware of accident prevention policies.14. Completes duties and confirms on shift checklist as assigned.15. Various other duties as assigned by Supervisor.
Primary Location: Sleep Inn and SuitesPay Basis: HourlyJob Level: Full-timeJob: Front Desk Agent
Required experience:
Front Desk experience is a plus but not required.: 1 year
Job Type: Full-time
Required experience:
Customer Service: 1 year
Job Type: Full-time
Required experience:
Customer Service: 1 year
Job Type: Full-time
Required experience:
Hospitality: 1 year
Job Type: Part-time
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