New Haven, Connecticut
Regional VP of Client Services-CT, NH, VT Job Opening in New Haven, Connecticut - Job Summary & Description:
The position of Regional Vice President of Client Services of NAPA will be responsible for successfully leading, in collaboration with the Vice President of Clinical Services, the financial, clinical, and relationship aspects of the region?s Working under the direction of the Chief Operation Officer this position will collaborate with all NAPA internal operational departments to insure client retention and positive clinical, operational and financial results.
Develop and maintain strong effective business relationships with:
Hospital Account Executive at all executive, management and clinical levels
The NAPA Chief and senior physicians and CRNAs at the hospital client sites
NAPA Regional Clinical Directors, Managing Partner and other NAPA Clinical Leadership
Develop and maintain effective internal operational relationships with:
Finance /Accounting
Analysis
Human Resources / Clinical Recruitment
Contacting / Credentialing
Clinical Services Administration (Quality, Risk Management, Pain)
Information Systems
Legal / Compliance
Develop, lead and manage annual plan for each hospital / practice including goals / objectives and budget.
Take a lead role in managing a national program that cuts across all regions within NAPA
Monitor and own appropriate actions from operational, financial and clinical data
Provide reports to clients and attend client meetings ? monthly, quarterly or as needed.
Identify opportunities for Business Development and support BD in its sales process to meet the region annual goals.
Own strategies to generate additional EBIDTA within current customer sites
Support Marketing in the development and enhancement of NAPA?s brand, identity and market positioning.
Participate in committees or work groups as needed ? Implementation, Diligence, etc.*
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Education Requirements:
Bachelor?s degree required, Master?s degree preferred
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Qualifications: **
A minimum of 10 years work experience
5+ years of customer facing experience in direct Healthcare Sales, Account Executive or Physician Management experience.
2 of which are working with the hospital / health system C-Suite. * P/L
Customer service training/experience in a formal corporate program ? Studer, Disney, Ritz-Carlton, etc.
Strong skills in communication, conflict management, presenting and prioritizing.
Expertise in analysis, finance and or contract negotiation strategies
Surgical service experience a plus
Ability to travel, sometimes overnight, several times per month.
Ability to attend meetings/events in the evening and sometimes weekends.
20% Travel required
North American Partners in Anesthesia (NAPA) offers excellent salary, benefits and paid time off.
Job Type: Full-time
Job Location:
New Haven, CT
Required education:
Bachelor's
Required experience:
Health System C-Suite: 2 years
Healthcare: 5 years
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