Garden Grove, California
Sales Product Specialist Job Opening in Garden Grove, California - SALES CONSULTANT - Job Description
GENERAL SUMMARY
Our Dealership is growing and we are seeking talented individuals to join our group of professionals.
The Sales Consultant must manage the sales activities of the dealership through promoting and selling the full range of Volkswagen new and used car products, while delivering the highest level of customer service.
REPORTS TO: SALES MANAGER
DUTIES AND RESPONSIBILITIES includes but not limited to:
Establishes and maintains good working relationships with customers to encourage repeat and referral business.
Ensures that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership?s guidelines.
Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
Fully explains vehicle performances and new products, features, accessories, etc., and their benefits to prospects; describes all options available for customer purchase.
Offers test drives to all prospects; makes arrangements for customers to test-drive vehicles.
Required to complete the Perfect Delivery Checklist before delivering a vehicle
Delivers vehicles to customers; acquaints each customer with the working of the vehicle, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
Takes responsibility of introducing customers to the service team specialists and assists customers in scheduling the first maintenance appointment, emphasizing the quality and efficiency of service repairs and maintenance available in the dealership's service department.
Follows up on all post-delivery items, tag/title work, "we-owes" and special requests to be sure that all customer expectations are met.
Completes all required web-based training under Volkswagen Academy and attends product and sales training courses as requested by Sales Manager.
Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
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Qualifications:
Time Management ? manage one?s own time without immediate supervision
Proficient in basic technology, including but not limited to typing, accessing email, etc
Must possess strong verbal communication skills, and demeanor in every customer interaction
Must be a quick learner, able to multi-task and consistently complete all steps in the process
Must have strong work ethic and be self-motivated
Possess an acceptable driving record and valid driver?s license in state of residence
A criminal history background check and drug screening will be conducted prior to beginning employment
Full Time
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
Sales: 2 years
Required language:
Eniglish, Vietnamese, Spanish
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