Boston, Massachusetts
Patient Access Coordinator Job Opening in Boston, Massachusetts - PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Ensure daily coverage of Access Center phone lines.
- Schedule appointments for new and return patients.
- Greet patients in a warm, welcoming and respectful manner.
- Obtain and verify patient demographic & fiscal information.
- Verify if active referral is in the system if the appointment requires one.
- Meet eReferral scheduling expectations set by the Hospital.
- Ensure accuracy of all new patient records and testing associated with appointments.
- Perform other duties and tasks as requested by Manager/Supervisor to ensure the efficient overall performance of the Access Center.
- Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.
- Follow HIPAA guidelines for the management of patient privacy and confidentiality.
- Other duties, as assigned
Level of education required:
- High school diploma or GED.
- B.A. or B.S. preferred.
- Medical Assistant or Licensed Practical Nurse degree preferred.
Work experience required:
- 2 years of healthcare experience.
- Experience in a call center environment preferred.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Technical Skills:
- Understanding of procedures including filing, copying, scanning, printing, and faxing.
- Preferred experience using Microsoft Office, especially Word, Excel and Outlook. Ability to learn new software quickly.
- Ability to use standard office equipment including computers, photocopy and facsimile machines, and readers/printers
Phone skills:
- Ability to use Cisco phone system (answer and screen calls, put on hold), handle more complex calls and give more detailed information.
Verbal skills:
- Ability to interpret information as appropriate, answer more complex questions in the most professional manner and communicate in a professional, courteous, clear and concise manner.
Organization Skills:
- Ability to manage work processes in a neat and orderly way. Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
- The ability to set priorities and follow through with responsibilities.
- Demonstrate exceptional attention to detail on all tasks.
Writing Skills:
- Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages.
Skills:
- Strong interpersonal and communication skills in order to relate appropriately and effectively to a diverse audience.
- Ability to work well with several individuals/teams.
- Must be able to work cooperatively and efficiently with fellow employees to assure efficient operation and quality patient care.
- Excellent Customer Service Skills, demonstrated ability to use appropriate judgment, independent thinking and creativity when resolving customer issue.
Medical Knowledge/Skills:
- Intermediate understanding and use of medical terminology.
- Intermediate comprehension of insurance types and referral process.
- Ability to exercise appropriate judgment with sensitive and confidential material.
HOSPITAL WIDE RESPONSIBILITIES:
Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
Job Type: Full-time
Salary: $17.50 /hour
Required education:
High school or equivalent
Required experience:
healthcare: 1 year
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