La Porte, Indiana
Director of Operations Job Opening in La Porte, Indiana - Position Summary
Healthcare debt collection and call center company. The Director of Operations for VFR develops and implement strategic plans to increase efficiency and effectiveness within the operating units (Collections and Self-Pay) to insure that the business operates smoothly. Duties include managing supervisory staff, planning budgets, reviewing expenses, cutting costs, monitoring inventory, and looking for new ways to increase profitability. The Director must demonstrate clear knowledge of laws (FDCPA, FCRA, TCPA, HIPAA), regulations, and guidelines for the programs and clients they serve to ensure compliance with regulatory agencies and organizations. The position accomplishes this through respectful, constructive, and positive energy guided by the objectives of the company.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provides the leadership, management and vision to ensure operating units have the proper operational controls, people systems, administrative and reporting procedures.
Develops a strong learning and developing environment to insure sustainability.
Supports revenue generating leadership to achieve their goals for profit and operating efficiency.
Set?s the KPI?s for the departments to insure maximum efficiency and effectiveness.
Insure policy, process, procedures and work instructions are created to insure ability to serve the clients and their members effectively, and in an environment of strong compliance
Insure that the proper technology is deployed and utilized for efficiency and effectiveness
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Competencies
Accountability ? Manages performance to achieve expected results
Initiative ? Identifies what needs to be done and takes action before being asked, when the situation requires it
Communication - Communicate effectively (speaking, writing, listening)
Flexibility ? Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations or work environment
Emotional Intelligence ? Demonstrates an ability to control and filter emotions in a constructive way
Customer Focus ? Makes customers and their needs a primary focus of one?s actions
Fiscal Management ? Develops program and resource plans and budgets for projects or units
Influencing Others ? Appropriately, involves others in a process or decision to ensure their support
Systems Thinking - Implements solutions to organizational problems and develops organizational or service delivery systems in a way that factors in the interactions of all of the systems and organizational entities involved
Managing Performance ? Sets clear goals for the employees and the work unit and establishes methods to track progress
Solving Problems ? Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome
Innovation ? Exhibits creativity and innovation when contributing to organizational and individual objectives
Delegation ? Assigns decision-making and work functions in an appropriate manner to maximize organizational and individual effectiveness
Change Management ? Demonstrates support for innovation and for organizational changes needed to improve the organization?s effectiveness
Decision Making ? Makes timely and sound decisions, uses effective approaches for choosing a course of action
Job Type: Full-time
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