Philadelphia, Pennsylvania
Senior Account Manager Job Opening in Philadelphia, Pennsylvania - Job Descriptions:
Position Summary: The Senior Account Manager is responsible to manage and maintain a strong client relationship with assigned client accounts. The Senior Account Manager works to ensure that Enclara Pharmacia?s clients continue to receive quality and value from their relationships with Enclara Pharmacia through a focus on: satisfaction, cost containment, profitability and communication of extended service offerings. The Senior Account Manager works in conjunction with the Clinical Manager to ensure the appropriate hospice leadership receives and understands utilization recommendations.
Position Requirements:
Responsibilities
Maintain strong business relationships with hospice clients.
Engage and utilize Clinical Managers to ensure utilization of the most appropriate meds to provide best patient care and control hospice pharmacy costs. Work closely with Clinical Manager to ensure engagement of hospice leadership on cost reviews.
Interact with the right people within the organization. Ensure they attend and participate in reviews, etc.
Establish and maintain monthly cost and service reviews. Include VP or EVP of Client Relations on scheduled calls and documentation, as needed. Recurring monthly meetings should be scheduled unless other timing has been agreed upon.
Onsite meetings should be scheduled at least annually and include Enclara leadership, when appropriate.
Maintain Salesforce account records; includes new addresses, contacts, interaction, meetings, etc., document all client interactions.
Communicate hospice changes to the appropriate department (billing, operations, etc). Especially important to notify implementation, legal of any new sites, acquisitions
Facilitate proper resolution of issues/challenges with other departments (Customer Service, Billing, Operations, Neighborhood Connections, etc). This may require internal meetings to ensure management of issues by other departments
documentation of the Client Service Plan when needed.
Engage Implementation Team for new site implementations and post ?go-live? , if needed.
Coordinate interface activities with Interface team, understand 8358, ADT Interfaces.
Host or coordinate education sessions with clients, may include onsite sessions.
Maybe asked to participate in coaching and training of entry level account managers, as needed.
Ability to learn and adapt quickly to use applicable software programs such as Salesforce, ZixMail, Zetafax, Infinity/Xeris, WebFocus, BT Conferencing/WebEx and other software.
Required Experience:
Ability to work independently, multi-task and manage multiple priorities.
Ability to work under pressure to meet changing priorities, meet deadlines and make good decisions with minimal supervision.
Strong organizational and time management skills, with excellent follow-through.
Strong commitment to client service, team orientation, and desire to succeed.
High-energy with a sense of urgency, detail oriented and thorough.
Excellent verbal and written communication, presentation, and negotiation skills.
Account management and customer relationship skills, with the ability to problem solve.
Ability to travel as needed for client visits.
PC Skills ? Microsoft Office and other software products.
Attend national hospice meetings upon request.
Ability to develop a professional rapport, diffuse volatile situations and maintain a dynamic and professional demeanor both outside and inside the company.
:
Bachelor?s degree and a minimum of seven years of work experience in sales/account management including a minimum two years healthcare related.
Work from home position.
Keyword: account manager
From: Enclara Pharmacia
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