Magna, Utah
Customer Service and Technical Support Job Opening in Magna, Utah - GET TO KNOW ALORICA At Alorica, we only do one thing ? make lives better, one interaction at a time. We?re a global leader in customer service and experience, serving the world?s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You?re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. Day Shift and Swing shift available, on a first come first serve basis........ HURRY NOW!
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any and all issues
Escalates calls to supervisor when necessary and appropriate
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
JOB REQUIREMENTS Minimum Education and Experience:
High School Diploma or GED required
Customer service experience a plus but not required
Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
Knowledge, Skills and Abilities:
Stellar customer service skills ? and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and multiple computer systems
Excellent oral and written communication skills
Strong skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude
We offer a comprehensive benefits program designed to support the health, wellness and financial security of our employees, from full medical coverage to generous paid holidays and vacations. Alorica?s benefits program is a vital component of your total compensation package, providing a firm foundation for today-and ensuring you and your family a healthier, brighter tomorrow.
Benefits include Coverage, Dental Coverage, Vision Coverage, Health Care Account, Dependent Care Account, Survivor/Disability Benefits, 401(k) with match, Tuition Reimbursement
Feel free to contact our recruiting office at to set up a time to meet with our team.
About Alorica:
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Job Type: Full-time
Required education:
High school or equivalent
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