Sterling Heights, Michigan
Sales Manager Job Opening in Sterling Heights, Michigan - General Summary
Under minimal direction and reporting to the Director of Sales and the Vice President of Sales and Marketing, the Sales Manager performs and executes account development of each hotel managed by Amerilodge Group. The Sales Manager will work with the Director of Sales and the General Manager to uncover new account potential and current account saturation to increase REV/PAR for each individual property. In addition, the Sales Manager will assist the Director of Sales and the Vice President of Sales and Marketing in the planning and execution of various marketing opportunities. It is every employee?s duty and passion to see that all guest needs will be handled in an efficient, gracious and professional manor.
High school diploma or General Education Certificate is required. Additional studies in hospitality are encouraged.
Knowledge, Skills and Ability
Must have the ability to speak, understand, read and write the English language.
Must be flexible and committed to the team concept
Must be able to multi-task effectively in a busy office and public atmosphere.
Must have the ability to apply appropriate resolution to stressful situations.
Must read and understand the Employee Handbook.
Must be able to follow policy and perform to enhance professionalism in appearance and behavior.
D* *uties and Responsibilities
Know and live the mission and values of the hotel brand and company
Maintain sales policies and procedures for standardization purposes
Know Brand Standards and Brand Guest Loyalty Program Enrollment Requirements and Benefits
Follow-up on market intelligence in existing and target markets
Monitor sales forecast, selling strategies, and promotions in frequent guest program benefits
Assist and coordinate NHOP
Execute monthly action plans
Negotiate and maintain LNR accounts
RFP process for national accounts
Managing all Group business consisting of 10+/night including Meeting Broker, Hotel Planner etc.
Participate in trade shows, representing all Amerilodge managed properties
Establish relationships with market(s) CVB and Chamber
Maintain a friendly and helpful demeanor at all times
Greet every customer with a smile at 10 feet and a verbal greeting at 5 feet
Possess knowledge of hotel reservation and cancellation procedures
Develop a thorough knowledge of hotel staff, services, room locations, room rates, amenities, and hotel surroundings (i.e. mall, restaurants, and medical facilities).
Provide the highest quality of customer service to the guest at all times
Represent efficiency and friendliness in a manner that leaves a lasting impression
Complete other duties as assigned
Must successfully complete education related to assigned duties and role
Working Conditions
Public, business atmosphere in which temperatures may vary within reason of indoor climates. Travel, in personal vehicle, within markets to accomplish above duties and responsibilities. Lifting and carrying up to 10 lbs. may occur and with assistance, moving up to 50 be able to sit and stand for long periods of time.
Job Type: Full-time
Job Location:
Sterling Heights, MI
Required education:
High school or equivalent
Required experience:
Sales: 3 years
Hospitality: 1 year
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