New Orleans, Louisiana
Parking Site Manager Job Opening in New Orleans, Louisiana - Essential Functions and Tasks:
Forecast parking capacity and demand and assess and coordinate resources to support the operation.
Anticipate any guest service opportunities as they relate to seasonal or business changes.
Ensure that parking policies and procedures meet expectations and established standards while maximizing profitability and minimizing financial exposure.
Oversee activities directly related to providing parking-related services.
Review financial statements, audit, revenue and expense reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Manage staff, preparing work schedules and assigning specific duties.
Direct and coordinate location's financial and budget activities to fund operations, maximize investments, and increase efficiency.
Determine staffing requirements; interview, hire and train new employees.
Plan and direct special event activities, coordinating with other managers and directors as required.
Ensure proper grooming and appearance standards of all associates in accordance with established property guidelines.
Employ the appropriate means and resources to continually ensure optimal staffing levels.
Ensure the safety and security of all vehicles and keys at all times.
Ensure accurate and timely billing and accounting procedures for all parking related transactions.
Ensure the accuracy and compliance of company time and attendance policies and payroll processes.
Respond to and resolve any guest or visitor complaints, vehicle claims and service discrepancies.
Oversee and authorize all office supplies and equipment purchases and ensure that the location is equipped with the necessary supplies and resources.
Oversee the claims management process and ensure compliance to company policies and procedures.
Ensure ongoing compliance to company safety programs and procedures.
Develop and oversee property-specific training to ensure that new employees are acclimated to their specific position and location/property.
Prepare annual budget in accordance with established performance standards and yearly trends.
Utilize controls and systems to ensure that the financial goals of the location?s operations are met or surpassed.
Review, analyze and approve monthly client financial statements; oversee collection of monthly invoices.
Conduct daily shift briefings, weekly manager/supervisory meetings and monthly staff meetings to ensure a consistent and effective flow of information.
Ensure that parking areas/structures are clean, in good appearance, and maintained for the safe, efficient movement of all vehicles and pedestrians.
Work closely with hotel management and third party transportation vendors to ensure the successful coordination and execution of all organized group and event transportation services.
Work with other divisions and areas of the hotel to ensure that the guest's overall property experience meets or exceeds expectations and standards.
Periodically audit the competition to benchmark pricing, equipment technology and services.
Perform other functions and asks as requested by management.
:
Bachelor?s degree from an accredited college/university required.
Must submit to and pass a drug screen and criminal background check
Minimum 3 years of supervisory experience; minimum one year hospitality experience
Possess excellent customer service skills; outgoing and enthusiastic personality
Demonstrate attention to detail
Display critical/creative thinking
Possess knowledge of local area and surrounding attractions
Must be able to work a minimum of 45+ hours per week, including flexible shift hours (days, evenings, weekends, holidays); approximately seven plus hours per shift standing, walking, and running (intermittently)
Must frequently lift and/or move up to 10 lbs and occasionally lift and/or move up to 50 lbs.
Ability to deal with irate customers and resolve customer issues and/or complaints.
Ability to multi-task in a fast-paced working environment.
EOE M/F/D/V
Job Type: Full-time
Required education:
Bachelor's
Required experience:
supervisory: 3 years
hospitality: 1 year
Required license or certification:
Driver's License
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