Sioux City, Iowa
Program Manager Job Opening in Sioux City, Iowa - The Program Manager- Residential reports directly to the Program and is responsible for the overall management of the residential services at assigned market, including but not limited to program quality assurance and compliance, human resource management, fiscal management and business development. With 3-7 direct reports managing more than 45 employees, the Program Manager- Residential is an integral part of the middle management team and key to the success of Crossroads of Western Iowa?s mission.
This position requires the following minimum qualifications to be met:
A minimum of five (5) years experience in management and/or operational management.
Experience in a health care field and/or the service area of intellectual disabilities or mental illness, and experience with Medicaid preferred.
Bachelor?s Degree from an accredited college or university or evidence of substantial number of courses or trainings in a related field.
Demonstration of strong leadership, organizational, analytical, and management skills (managing people, processes, and projects) with a focus on program coordination, staff development, and support to those vital employees delivering care to persons with disabilities.
Possess outstanding written, verbal, communication, persuasion, and presentation skills with the ability to communicate at all levels of the organization including outside housing investors, and community and civic leaders.
Display strong organizational and analytical skills; and demonstrate the ability to organize, manage and execute responsibilities under limited time frames within a fast paced and changing environment.
Ability to manage multiple projects and tasks within defined timeframes.
Must have proficiency in Microsoft Office software, i.e. Word, Excel, Outlook, and Power Point.
Must possess or secure and maintain certification in First Aid and CPR; and a valid Chauffeur?s license with a driving record that is acceptable to Crossroads of Western Iowa?s auto insurance company.
Must reside within the assigned market or its suburbs.
Essential Duties
This position includes, but is not limited to, the following essential functions:
Manage all aspects of the site?s residential program to meet standards of CARF, HCBS, DIA and other regulatory services.
Ensure provision of exemplary, innovative, and ?best of class? services which exceed our client?s expectations.
Ensure Quality Assurance standards in delivery of services in all aspects, including: accreditation and compliance surveys, compliance with Quality Framework requirements, and service documentation. Manage the billing process ensuring submission in a timely fashion and revenue is maximized in accordance with delivery of high quality services.
Collect, analyze, report, and make recommendations on service data, including: incident reports, human rights restrictions, behavioral support plans, and outcome measurement system.
Provide reports to the CEO and Residential Director, as well as governmental and regulatory entities as required.
Effectively recruit, hire, train, assign, direct, control, counsel, discipline, and evaluate performance of Residential Coordinator team at assigned location; while ensuring compliance with employment law. Ensure same for all residential staff (Coaches and Leads).
Convene and lead Coordinator meetings as needed and staff meetings at least monthly.
Ensure appropriate staffing levels to meet client demand and optimize staffing levels to drive residential program growth, following standard recruiting and hiring processes as implemented by HR department.
Manage assigned residential program budget in conjunction with the Residential Director and company?s CFO. Monitor and adjust expenditures monthly to stay within annual budget. Ensure that all revenue targets are monitored and met.
Manage and maintain program census/enrollment at budgeted capacities; while actively pursuing additional opportunities to sustain and expand program.
Provide effective stewardship with all company assets, including, but not limited to, facilities, equipment, and vehicles.
Direct operational strategies by analyzing trends, and designing strategies and performance measurements to promote better productivity, program compliance and fiscal management.
Implement and enforce all corporate policies and procedures, and marketing strategies.
Embrace and display Crossroads of Western Iowa?s values and philosophies of a person-centered approach; while instilling and ensuring its application with all staff.
Cooperate and effectively advocate for persons served with funding sources, case managers, CPC, social workers, landlords, and employers; ensure open communication channels with all stakeholders.
Abide by and enforce all company safety policies, Department of Labor (DOL) regulations, Americans with Disabilities Act (ADA) standards, Occupational Safety and Health Administration (OSHA) regulations, Health Insurance Portability and Accountability Act (HIPAA) regulations, Corporate Compliance policies, and Code of Ethics; employ safeguards as directed by Safety committee, HIPAA laws and the Crossroads of Western Iowa Compliance Officer and CEO.
Develop and present marketing materials and presentations to promote residential services and persons served inclusion within their local communities while networking with community businesses and other service agencies.
Attend and successfully complete all necessary orientation and training functions, while participating in ongoing training's, research, seminars, and to stay abreast of new trends and methods for enhancing services for persons served..
Job Type: Full-time
Salary: $48,000.00 to $50,000.00 /year
Job Location:
Sioux City, IA
Required education:
Bachelor's
Required experience:
Healthcare: 2 years
Management: 5 years
Required license or certification:
Driver's License
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