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Help Desk Analyst II


Jersey City, New Jersey


Job Type: FT


Rate: DOE


Help Desk Analyst II Job Opening in Jersey City, New Jersey - Help Desk Analyst II primary responsibilities\n answering of technical issues brought to the helpdesk via email, phone, and in person documentation of support issues and solutions for future reference in our help desk application management of user permissions in accordance with company policies to insure compliance with regulatory requirements resolution of computer hardware and software issues procurement of hardware, software, and accessories installation of new hardware, software, and accessories escalation of complex issues to senior it staff and/or third party vendors keeping inventory records of computer hardware/software other duties as assigned\nqualifications\n strong customer service applicant must have excellent documentation, communication, troubleshooting and decision making skills familiarity with user account management in an active directory environment job requires at least 3 years of experience as a desktop support or helpdesk analyst the ideal candidate would be well versed in microsoft's office 365 suite ability to troubleshoot network connectivity issues reliable transportation potential travel\nplease email resumes to if interested.

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