Colorado Springs, Colorado
Inbound Healthcare Call Center Job Opening in Colorado Springs, Colorado - Position Purpose
The purpose of the Inbound Healthcare Call Center Representative is to be the company?s primary interface with existing and potential customers, to increase customer satisfaction and retention by ensuring that these customers receive the maximum benefit from the company?s products and services.
Primary Responsibilities
Receive inbound customer care phone calls.
Listen actively and establish rapport.
Quickly understand and analyze customer needs and use computer based software to properly service the customer needs.
Provide an exceptional customer service experience.
Respond with empathy to complaints and concerns from members.
Initiate contact to obtain information relevant to the concern or inquiry as needed and follow-up as necessary to ensure that no tasks slip through the cracks.
Be open and receptive to feedback, and be willing to change behavior to improve performance.
Contribute ideas and recommendations for improvements to the department and company.
Maintain service and product knowledge.
Adhere to compliance regulations and security policies.
Working Conditions
Normal office environment.
Must be able to sit for extended periods of time.
JOB REQUIREMENTS
Required Knowledge & Skills
Excellent oral communications skills (grammar, positive tone, active listening, etiquette, empathy, confidence) and written skills (spelling, logical thought processes and sentence construction, appropriate word choice)
Extremely customer-focused; positive, professional attitude
Willingness to learn and to take on new challenges.
Intelligent, self-motivated, quick learner and flexible.
Demonstrate analytical and problem-solving skills.
Ability to thoroughly understand a large, complex organization and its functional policies and processes.
Ability to effectively interact with co-workers at all levels of the organization.
Strong skills with personal computers and Microsoft; Minimum typing speed = 30wpm.
Demonstrate strong reading comprehension and writing skills.
Experience and Training Guidelines
High School Diploma or GED required.
Customer service experience, demonstrating superior performance and consistent attendance.
Call center experience a strong plus.
EOE
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
Customer Service: 1 year
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