Mission, Kansas
Manager, Mission Control/Support Job Opening in Mission, Kansas - Manages the travel operations and employees for Acendas Travel?s Mission Control/Support department. Responsible for overall operations, including the performance and motivation of employees, quality of service delivery, contractual obligations, client retention, and technology implementation. Supervise Suppport Team.
Operations
Meets/exceeds customer expectations by managing Mission Control customer service levels related to telephone, quality, and productivity and by providing value-added solutions.
Provides for the proper staffing and servicing of all operations within responsibility.
Executes or directs the completion of personnel recruiting, hiring, development, motivation and separation. Exercises hiring and firing authority.
Conducts performance reviews for direct reports.
Maintains knowledge of Acendas Travel technologies, and applies knowledge to increase operational efficiencies.
Ensures proper human resources and company processes and policies are followed.
Transferable Skills
Knowledge of operations and travel industry.
Knowledge of accounting and financial analysis.
Knowledge of contract management.
Knowledge of corporate travel technology products.
Solid problem-solving skills.
Ability to work independently, developing strategies and action plans and implementing goals and objectives.
Ability to respond to change.
Ability to embrace diversity.
Ability to select, motivate, coach and develop staff; resolve employee relations issues; fosters effective teamwork.
Strong analytical skills.
Professional manner and appearance.
Effective written, oral and presentation skills.
Effective organizational and time management skills.
Qualifications
High school degree and 1-2 years of college.
Minimum of five (5) years? corporate travel experience.
Minimum of 2-3 years? managerial experience.
Prior budget and cost management experience preferred.
Knowledge of MS Office and email software.
Proficiency in specified reservation system(s).
Thorough knowledge of travel agency operations.
Thorough knowledge of corporate travel technology is preferred.
Ability to work nights and weekends when needed and to maintain team staffing for extended hours of operation.
Job Type: Full-time
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