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Level 1 Tech Support


CHICAGO, Illinois


Job Type: FT


Rate: 50k/yr


Level 1 Tech Support Job Opening in CHICAGO, Illinois - DUTIES:

(1) Providing systems administration and level-1 technical support and assistance for IT infrastructure including MS Windows devices, Microsoft servers, as Microsoft networking;

(2) Working with stakeholders as the first point of resolution/assistance focused on technical, system, and incident issues;

(3) Successfully resolving technical, system, or incident issues or escalating to level 2 or level 3 personnel for resolution;

(4) Assisting in IT product and service research, evaluation, comparison, benchmarking, selection, and requisitioning;

(5) Continuous monitoring of all open technical, system, and incident issues/tickets and ensuring that SLA?s agreements are adhered to, and stakeholder needs are properly and correctly addressed/resolved;

(6) Providing technical assistance as well as stakeholder and user training on a wide variety of technical hardware, software, etc.;

(7) Implementing new hardware and software where necessary;

(8) Providing accurate high quality communications to the stakeholder and user community (verbal and written);

(9) Working consistently to raise the bar on end-user and stakeholder satisfaction.



REQUIRED:



MUST have at least 2+ years of STRONG/CURRENT level-1 technical acumen with Microsoft Windows end-user computing devices, Microsoft application software (i.e. MS OFFICE), servers, and Microsoft networking from a technical installation, configuration, training, and troubleshooting through resolution perspective (level-1 technical resolution) in a corporate IT department perspective.



MUST have excellent end-user and customer facing skills including verbal and written communications, the ?right bedside? manger when working with end-users in resolution of technical, system and incident issues.



MUST have STRONG/CURRENT skill in supporting wireless devices like tablets, cell phones, etc.



MUST have excellent customer facing skills and experience managing to existing Service Level Agreements (SLA?s).

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