Charlotte, North carolina
Customer Success Manager Job Opening in Charlotte, North carolina - JOB DESCRIPTION
We are currently looking for Customer Success Managers with experience managing accounts in a B2B environment, preferably in the healthcare industry. Position will cover the Charlotte, NC area ? candidates would live and work in that territory.
KEY RESPONSIBILITIES
Successfully meet annual and quarterly customer satisfaction targets through outstanding service and support.
Prioritize multiple projects at a time to generate maximum product usage and adoption, and achieve market penetration.
Train groups on all product features and capabilities in assigned territory.
Close sales interfacing with all key influencers and decision makers at both hospitals and post-acute care providers
Manage multiple projects ensuring on-time delivery of services
Maintain outstanding after-sale relationships and develop long-term customer relationships with clients
Work closely with existing customers to refine workflow and promote improved patient outcomes.
Drive adoption of Silvervue products within existing customer base
75% Travel in territory is expected
SKILLS AND EXPERIENCE
Previous Healthcare sales or account management experience preferred.
Training and instruction experience a plus.
Experience with CRM ? Using SalesForce, communicate opportunities, competitive threats, target accounts, and document on-site visits.
Demonstrated ability to work collaboratively with business solutions specialist, customer experience representatives, and SilverVue's Leadership Team.
Ability to energize, develop, and build rapport at all levels within the customers' organization.
Demonstrated ability to analyze customer data and develop remediation plans.
Proven executive (C-Level) relationship building skills in a hospital/healthcare environment.
Experience interfacing with both internal team members and external customers as a part of a solution-based sales process.
Great demo/presentation skills that focus on insights and will resonate with customers across their organization.
Strong communication and clear thinking skills with the ability to synthesize complex issues into simple messages.
Demonstrated ability to quickly build trust and rapport, and develop influential relationships at all levels of an organization.
REQUIRED EXPERIENCE
4 years of consultative or B2B account management experience including, post-sales support, strategic selling and negotiation.
Experience in case management or post-acute care setting preferred
Job Type: Full-time
Job Type: Full-time
Job Location:
Charlotte, NC
Required education:
Bachelor's
Required experience:
Sales/Account Management: 4 years
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