Las Vegas, Nevada
Customer Care Representative Job Opening in Las Vegas, Nevada - Pharmagin is the Leader in Speaker Program automation. Pharmagin has created a customizable web-based platform solution to reliably manage the compliance and logistics of key opinion leader (KOL) education programs for Medical Communication Agency?s and Life Sciences companies. The Pharmagin platform takes an innovative, data-centric approach to solve the challenges facing speaker bureau planners at the agency and pharmaceutical company levels. Our team has over a decade of experience in SaaS technologies and our clients rely on us to be innovative, agile and responsive.
Summary
This position is responsible for assisting customers by providing product and service information, resolving issues and driving further product usage.
Responsibilities
Serve as first line of support for customers by answering incoming calls and responding to support tickets and chats
Receive, research, resolve, and document client support issues while maintaining established service level agreements.
Follow up with customers to ensure resolution
Contribute to customer facing knowledge base by authoring and maintaining documents.
Document all client activity in a timely fashion.
Recommend potential product enhancements or services to management by collecting customer feedback
Maintain up-to-date knowledge of all products
Prepare reports as needed by collecting and analyzing customer information
Participate in the development plans and QA of product releases as assigned
Respond to inquiries from management and department head regarding support issues as needed
Other related duties as assigned
Education & Experience
The successful candidate must have all of the following requirements:
Four year Bachelor's degree preferred
Healthcare or Healthcare information technology knowledge a plus
Customer first mindset with a focus on quality
Experience supporting Software as a Service
Tech savvy, ability to learn new software products quickly
Action oriented problem solver
Minimum one year of proven, customer service experience
Ability to pay close attention to detail
Strong communication skills with exceptional phone etiquette
Ability to work well both independently and within a team
Exceptional time management skills
Salary
Commensurate upon experience
Job Type: Full-time
Job Location:
Las Vegas, NV
Required experience:
Customer Service: 1 year
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