Henderson, Kentucky
Retail Sales Manager Job Opening in Henderson, Kentucky - Wireless Store Manager
Job Description
We are looking for a high performance Wireless Store Manager who can lead by example, personally demonstrating sales success and lead your team of Wireless Professionals, coaching them to deliver outstanding customer service and achieving top store performance. The Wireless Store Manager must excel at decision-making and leadership abilities coupled with excellent communication skills. Those who thrive in this position are intuitive, knowledgeable and customer-focused sales pros who can inspire their teams to new heights.
Responsibilities
Fully accountable for store implementation of the wireless programs and sales initiatives
Fully accountable for execution of sales, service and customer experience initiatives in store
Supervise store personnel
Demonstrate the right customer behaviors defined by Delivering and Extraordinary Experience
Consistently demonstrate excellent leadership and coaching skills
Create a work environment where motivated people can excel
Own Customer Coordination, Welcome and Wait Time Process
Support Team and assist with customer transactions
Coach and counsel personnel on "opportunities" with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance
Perform role plays with personnel on a regular basis to demonstrate "what right looks like"
Facilitate weekly personnel sessions
Resolve or escalate appropriately any billing or service issue
Job Type: Full-time
Job Location:
Henderson, KY
Required experience:
Management: 1 year
Sales: 1 year
|
