Springdale, Arkansas
IT Technical Support Level 3 Job Opening in Springdale, Arkansas - Job Description
This position is responsible for work associated with supporting existing service levels includes execution of software and hardware changes; to network infrastructure components: - Switches - Routers ? Firewalls. Includes monitoring of all network systems and infrastructure components; work order requests; on-call support, problem ticket resolution.
The ideal candidate is responsible for the following duties:
- Designing, developing, maintaining, and supporting new networks, add-ons or modifications to existing networks across various computing platforms, telecommunication platforms, and computer languages using established project lifecycle development methodology. Operating System platforms include but are not limited to Windows, Unix (Solaris, Linux, and AIX), and VMware. - Install, configure, maintain, and troubleshoot networking hardware and software (Firewalls, Routers, etc.) - Designing a wireless LAN environment - Providing installation, testing, auditing, integration, and support for network operating systems, network hardware, and messaging systems - Analyzing existing technological environment, including hardware, software, operations and transaction volumes to identify efficiencies - Designing, developing, and supporting new systems, add-ons or modifications to existing architecture, including distributed systems that take advantage of contemporary technologies and reduce operating costs - Designing, installing, configure, supporting and upgrading networks, administering, monitor and analyze network systems, as well as network hardware - Providing end-user support and network administration services
Increased customer satisfaction
Manage work order queue levels
SLA?s met
Net Ops 1 support / guidance
Vender management
Reduction in network expenses
Some independent decision-making and accountability
May help recommend policies
Strong understanding of both WAN/LAN configurations
Cisco Catalyst series switches
Cisco Routers
Clear understanding of Routing protocols (BGP, EIGRP, OSPF)
Sonicwall & Cisco Firewalls
Virtualization
Job Type: Full-time
Required experience:
IT Support: 5 years
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