Chattanooga, Tennessee
Director of Operations Job Opening in Chattanooga, Tennessee - Job Description - Director of Operations
GENERAL SUMMARY OF DUTIES: Develop and maintain operational policies and procedures for all hotel related areas.
Qualifications:
Plan, develop and direct the staffing, supervision and training of all personnel within Hotel Operations;
Develop and administer appropriate hotel area budgets and produce forecasts;
Manage payroll and control other expenses to encourage profitable results while maintaining departmental effectiveness;
Maintain a high level of service and correct operation procedures;
Ensure staffing requirements are adhered to;
Supervise, plan and direct daily activities of managers;
Ensure all employees comply with all rules, regulations and procedures;
Ensure all incidents are reported accurately and in detail;
Ensure a safe working environment for all employees;
Conduct performance reviews on all managers annually;
Plan departmental meetings and promote teamwork;
Ensure all disciplinary action is administered;
Coordinate activities and correct problems with departments;
Conduct periodic roundtables with departmental personnel in order to receive feedback on effectiveness of operations;
Responsible for promoting positive Guest relations and resolving guest complaints;
Responsible for compliance with all regulatory requirements within areas of responsibility;
Maintain positive, hospitable relations with both internal and external guests;
Perform other job related duties as may be assigned.
PERFORMANCE REQUIREMENTS: (Knowledge, Skills and Abilities) Must have the ability to maintain confidentiality of customer as well as company information. Understand and comply with all hotel, regulations, policies and procedures. Knowledge in Hotel cost accounting, forecasting and budgeting. Good organizational skills are required. Excellent communication and guest service skills. Ability to perform basic math. Read, write and communicate verbally in English. Skill in preparing and maintaining records, understanding writing reports and responding to correspondence. Ability to interpret, adapt and apply guidelines and procedures.
EDUCATION AND EXPERIENCE:
Education: High school education or equivalent preferred. College degree preferred but not required.
Experience: 5 years Hotel management in high volume operations or any combination of education, training or experience that has provided the required knowledge, skills and abilities to perform the job duties.
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
Hospitality: 5 years
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