Honolulu, Hawaii
CUSTOMER SERVICE REPRENSENTATIVE Job Opening in Honolulu, Hawaii - Job Summary
Customer Service Representative will be responsible for taking customers' order, inputting them into the system, generating a pick slip for order pullers, maintenance order, then printing invoice. Will handle customers' , prepare shipping documents, data entry and other office related functions.
Essential Duties
Process Orders - inputting orders placed by phone, fax, e-mail, web portal and voicemail
Provide an excellent customer experience through service and product knowledge
Handle multiple phone calls/orders (be able to multi-task)
Respond promptly to customer inquiries on product and product availability (follow through)
Collating and filing of invoices and other paperwork
Secondary Duties
Solicit sales of new or additional products.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Education
This position requires a high school diploma (or GED or high school equivalence certificate) and 2 years of previous experience.
Behavioral Characteristics
Service Orientation -- Actively looking for ways to help people.
Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.
Resolving Conflicts -- Handling complaints with understanding.
Attention to Detail -- Job requires being careful about detail and thorough in completing work tasks.
Cooperation -- Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Memorization skills -- need to memorize product codes, customer specs, customers and location of customers
Organized
Team Player
Multi-task and prioritize work in a face paced enviroment
Detail Oriented
Product Knowledge
Language Skills
Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity -- The ability to speak clearly so others can understand you.
Written Expression -- The ability to communicate information and ideas in writing so others will understand.
Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reasoning Ability
Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Getting Information -- Observing, receiving, and otherwise obtaining information from all relevant sources.
Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems.
Updating and Using Relevant Knowledge -- Keeping up-to-date technically and applying new knowledge to your job.
Processing Information -- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Computer skills
10-Key by Touch
Spreadsheet software
Word processing software
Job Type: Full-time
Job Location:
Honolulu, HI 96817
Required education:
High school or equivalent
Required experience:
Customer Service: 2 years
Required language:
English
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