Shawnee, Oklahoma
Inbound Sales Representative Job Opening in Shawnee, Oklahoma - Inbound Sales Representative
The ISR serves as the primary point of contact via telephone with customers, expected to create and close sales opportunities on every call, regardless of customer intent. The ISR is accountable to achieving daily, weekly, and/or monthly sales goals. Individuals in this position understand the complete line-up of Vyve products and their value to the customer. The ISR routinely answers inbound calls and performs at multiple task levels with computer and software applications for 8 to 10 hours per day while in a seated position.
Job Duties and Responsibilities
Uses established processes to determine customer needs and ethically promote appropriate Vyve products to potential and existing customers.
Achieves sales goals for percentage and volume
Enhances customer loyalty by effectively promoting Vyve services that will enhance the quality of customers? lives and generate sustainable revenues for the company.
Effectively utilizes sales/retention techniques to gain and/or retain new and existing customers calling to subscribe or cancel Vyve services.
Accurately documents all customer-related transaction information, ensuring that work orders and billing systems accurately reflect the transaction requirements.
Ensures all customer communication is professional, courteous, and helpful so that potential and existing customers understand their value to Vyve.
Engages in all sales and service-related tasks, including but not limited to process improvement, group and individual call observation, quality calibration, and mentoring activities.
Follows up on customer-related issues, including processes involving other departments.
Treats all company employees, customers and vendors with respect
Performs other duties as required.
WE PROUDLY OFFER:
a friendly and fun work environment
communication and training
great benefits package
courtesy cable (in our markets)
a culture that encourages growth
Required Qualifications:
High School Diploma or equivalent
Minimum 1 year experience in customer-facing environment, in-person or call center.
Ability to learn quickly and deal with complex technology changes
Exceptional interpersonal skills and excellent communication (verbal and written) skills
Excellent computer skills (Windows Operating Systems, Microsoft Office, ISPs, etc)
Excellent organizational skills and the ability to self-manage your line of business
Preferred Qualifications:
Previous sales experience in a goal-oriented environment.
Previous call center experience
Previous experience selling with an established sales process
Vyve Broadband is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual?s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law.
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
call center: 1 year
sales in goal-oriented environment: 1 year
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