Plattsburgh, New york
Inside Sales Representative Job Opening in Plattsburgh, New york - Summary:
This position aligns with sales staff in the delivery of premium sales, lead generation, customer service, follow-through and customer relationship building. The Inside Sales Representative will act as a central liaison between the customer and outside sales, production planning, supply chain management, marketing, shipping, quality assurance, manufacturing, finance and engineering. This position will be responsible for all activities of assigned accounts in support of the overall goals, objectives, mission and vision of the organization.
Job Description:
Work safely at all times
Manage customer orders and customer accounts making sure all customer information is up to date and accurate.
Develop and foster trusted customer relationships through meetings and various forms of communication including but not limited to telephone, e-mail, web based, and conference calls
Recommend alternate products based on cost, availability or specifications
Accurately process customer transactions such as orders, samples, quotes or returns in a timely manner
Provide accurate information regarding availability of in-stock and non-stock items
Increase sales and average order size by means of following up on quotes
Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction
Monitor scheduled shipment dates to ensure timely delivery of product
Serve as a liaison between the customer and various departments
Manage time effectively, meet personal goals and work effectively with other members of the team
Maintain proficiency in use of personal computer, data entry terminal and common office equipment/software
Participate in the formation of actionable, value added solutions or process improvement through suggestions and feedback to appropriate staff that support best practices in sales and customer service
Create and/or prepare various reports as requested by management or the customer
Follow company policies and procedures
Present a professional image at all times to customers
Requirements:
4-year college degree; in Business, Sales or Marketing preferred, HS Diploma required
Excellent communication skills (phone, e-mail)
Excellent customer service skill (friendly, courteous and helpful)
The above statements are intended to describe the general level of work being performed by persons assigned to the classification. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job.
To apply, please visit us in person or visit our website at to complete our online application. Mold-Rite is a EOE/M/F/D/V.
Job Type: Full-time
Required education:
High school or equivalent
|
