Lafayette, Indiana
Hospitality Specialist Job Opening in Lafayette, Indiana - GET TO KNOW ALORICA.
181 Sagamore Parkway South
Lafayette IN, 47905
Alorica is one of the biggest companies you?ve never heard of. We only do one thing ? make lives better , one interaction at a time. We?re a global leader in customer service and experience, serving the world?s biggest brands with over 90,000 employees in more than 100 locations around globe. Working at Alorica means having the freedom to explore all kinds of career opportunities. You can choose from several positions ? customer service, tech support, management ? serving a wide variety of clients in healthcare, insurance, finance and consumer technology. Alorica offers fun, challenging opportunities for personal and professional development. We want you to have fun and succeed, because when you?re at your best, that?s when we?re at our best. Let?s make lives better. Let?s defy the status quo. And let?s go beyond thinking outside the box ? and decide to obliterate the box instead. You ready? Let?s do this.
Job Summary:
Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.
Job Functions:
85% Inbound call-center customer service
10% Data
5% Customer information data maintenance
Key Job Responsibilities:
Responds to requests and calls from customers related to client specific programs and products
Identifies and responds to customer?s needs based on designated procedures of account/client
Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call related information of each call received for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Other Related Duties:
Escalates calls to supervisor when necessary and appropriate
Maintains and updates customer information as necessary
Provides support and assistance as needed
Up-sells to customer upgrades as necessary
May perform other client specific duties as necessary and required by program/account
Other duties as assigned
Minimum Education and Experience:
High School Diploma or GED required; graduation from a college with an Associate?s degree preferred
2-3 years of Customer service experience
Phone related customer service
Familiarity with Microsoft Windows, Word, and Excel applications
May require client specific bilingual language requirement, as necessary
Knowledge, Skills and Abilities:
Knowledge of product/procedures
Ability to use phone and computer systems
Customer service skills
Strong interpersonal skills
Excellent oral and written communication skills
Strong skills
Ability to stay composed and objective
Patience/empathetic
Mental Acuity
Conversational
Confident/Assertive
Demonstrate a positive attitude
About Alorica: Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
Job Type: Full-time
Salary: $10.00 /hour
Job Location:
Lafayette, IN
Required education:
High school or equivalent
Required experience:
Customer service: 1 year
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