Seattle, Washington
Job Type: FT
Rate: DOE
Service Desk Analyst Job Opening in Seattle, Washington - Service Desk Analyst title: service desk analyst role: responsible for providing it service desk support and services. major responsibilities ? adhere to incident, problem, and change management processes ? answer incoming phone calls and email requests for technical support ? create service desk tickets and assign to the appropriate it resource group ? answer questions regarding the use of corporate standard hardware and software ? answer questions regarding the use of proprietary software applications ? produce appropriate documentation for all relevant activities ? read and adhere to all company guidelines and policies requirements skills: this job requires excellent customer service and communication skills, including the ability to articulate and speak clearly on the phone. the ability to recognize a customer?s competence level and communicate at their level is a must, as is the judgment to be able to properly evaluate situations and immediately provide effective solutions. flexibility, the willingness and aptitude to learn, and the ability to work well individually or in a team setting under pressure is necessary. education: a two-year degree or equivalent technical education is required. knowledge: a solid knowledge of microsoft windows desktop operating systems, microsoft office suite of products, desktop hardware, and mobile devices is required. experience: a minimum of two years working experience providing technical customer support in a service desk environment, with specific experience supporting microsoft products and desktop computers and mobile devices. physical demands: this is a desk job requiring extensive sitting. physical activity is minimal but may include light lifting. example of duties ? answer technical question pertaining to technology hardware and software ? respond to telephone calls, email and personal request for technical support ? document, track and monitor reported incidents to ensure timely resolution ? provide some administrative support, such as updating user account information, unlocking accounts and addressing password issues if you are interested please send an updated resume to !
|
