Stateline, Nevada
Director of Cage/Credit/Players Job Opening in Stateline, Nevada - From the brand that rocks the world, a career that rocks yours!
P* *OSITION SUMMARY
The incumbent in this position is responsible for developing, maintaining, and monitoring casino Cage, casino Credit & casino Players Club policies and procedures to maximize operations.(see operations summary below) Responsible for the hiring, training, developing, scheduling, disciplining and separating of all team members employed in positions with the Cage, Credit and Players Club departments; establishes and monitors department budget; develops and monitors intradepartmental procedures and transactions; monitors all casino staff to ensure that established policies, procedures and guidelines are in compliance with regulatory agency directives; provisions and provides for continuity and consistency of casino staff on all shifts.
Cage/Credit/Players Club - OPERATIONS SUMMARY
As the hub of Casino activity, Cage Operations perform many vital functions on a shift-by-shift, day-by-day basis. Together with the Employee Bank, Chip Bank and Main Bank/Vault the Cage is responsible for the custodianship of and accountability of the casino's bankroll. This involves the daily care, control and accounting for millions of dollars. Transactions involving currency, coin, casino cheques (chips), customer markers (IOUs), safekeeping funds, and customer front money flow to and from the cage and vault in a continuous cycle. Responsibilities include:
Accurate recording procedures and adherence to sound internal controls are required to ensure bankroll safety and accountability.
Provide a vital communication link to the casino pit areas.
Casino Services:
Providing cheque fills and credits to table games, as requested;
Manage Casino Credit operations; Process Credit Applications; Evaluate Credit Limits; Monitor Credit Collections;
Supplying information regarding customer credit status;
Keeping casino supervisors advised of relevant information required for a smooth operation.
Cage Cashiers:
Handle casino cheque exchanges for currency;
Cash personal, payroll, and traveler's checks;
Handle customer safekeeping and 'front money' transactions;
Receive customer marker payment;
Provide general property wide information to customers.
Casino Credit:
Process casino credit applications;
Perform required inquiries of customer credit worthiness;
Perform required investigation of customer background;
Perform required verification of customers source of funds;
Disseminate account disposition requirements to guests;
Oversee collections of unpaid markers;
Report necessary/required information to the Credit Committee
Players Club:
Handle countless customer transactions and interactions;
Be well versed on all marketing promotions and rules;
Deal with casino promotional coupons;
Provide general property wide information to customers.
Interface with virtually every casino department:
Transmittal of key forms to the accounting/audit department
Involvement with the soft count team
Issuing and Receiving cashiers banks to casino revenue departments (Bar, Food and Beverage, Hotel front-desk, etc.);
Oversee sensitive key inventory and activity;
Works with the security department during the table game fill and credit process.
Support the slot department by providing slot personal with bank fills and providing large jackpot payoffs.
Charged with the responsibility of preparing and maintaining countless forms required for sound internal control procedures and safeguarding the casino's assets.
Ensuring compliance with requirements and procedures of Title 31/AML, Bank Secrecy Act and Gaming Control Board MICS & ICS, are a critical responsibility of casino cage personnel.
GENERAL ACCOUNTABILITIES
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)
Hire, motivate, evaluate, and manage staff in order to ensure that employees receive adequate guidance and resources to accomplish department objectives.
Monitor and evaluate the activities and operations of the Cage, Credit and Players Club to ensure achievement of financial, policy, and regulation objectives.
Establish and maintain departmental objectives, standards, guidelines, and budget to ensure proper management of department functions.
Monitor and evaluate overall property activities in relation to departmental operations to ensure integration of company needs with the services rendered through cashiers.
Work with customer relations issues that are beyond the authority of staff in order to resolve situations in an equitable manner.
Provide training for all cashier personnel to ensure the achievement of customer service and departmental standards.
Review relevant gaming regulations daily to ensure that the cage is in compliance with all gaming regulations, as well as company policies and procedures.
Maintain contact with Security Manager and the bank to locate variances, and ensures proper handling of monies. WORKING CONDITIONS Must have ability to:
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Spend approximately 30% of the time on the casino floor. May be subject to crowds, noise, and smoke, the severity of which depends on customer volume.
Use a computer keyboard.
Be proficient in MS Office Suite software.
Communicate effectively with customers, employees, and management.
Be able to monitor and direct activities of subordinates, count and verify monies, etc.
Lift, pull and push loads of up to 50 pounds - one to five times a shift - if necessary.
Motivate and direct subordinates.
JOB QUALIFICATIONS
Knowledge of hotel/casino and cage accounting computer systems. Extensive knowledge of Title 31, BSA/AML (Bank Secrecy Act & Anti Money Laundering) rules and regulations, Nevada Gaming Regulations and IRS regulations. Basic mathematical skills necessary. Knowledge of gaming control regulations. This knowledge and these skills and abilities are typically acquired through the completion of a high school education and ten years? experience in cashiering, banking operations, or closely related field; and/or through completion of a bachelor?s degree in business administration along with four years related experience. Strong knowledge in casino credit and collection procedures including credit evaluation. Previous management experience is required.
SYSTEMS QUALIFICATIONS
The following is a list of system knowledge preferred. The incumbent in this position should have an intermediate working knowledge of these and/or related systems.
Microsoft Windows and Office Suite
Cage reconciliation system
Casino accounting systems
Slot, table game and player tracking systems
Time and attendance ? Payroll
Central Credit
National Credit Check
Credit bureaus
Check guarantee services
ATM processors
Credit card/cash advance systems
Kiosk management systems
REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:
Attend required training sessions offered by the Hard Rock Hotel and Casino Lake Tahoe.
Perform the duties described in compliance with local laws and regulations.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee?s department.
Have knowledge of the Hotel?s programs to address problem gambling.
Consults with the appropriate individuals and maintains and effective system of written policies, procedures, and internal controls to ensure compliance with Nevada Gaming Regulations and Minimum Internal Control Standards.
Takes the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
Reports items addressed by the ?Compliance Questionnaire? as they occur to the Compliance Officer or his designate.
Reports any acts of wrongdoing on behalf of any staff member that they have knowle
The Hard Rock Casino Lake Tahoe-- System of Internal Control
Everyone has a part in the internal control system at Hard Rock Casino. The roles vary depending upon what level of responsibility and the nature of involvement by the individual. Hard Rock Casino? system of internal control integrates the activities, plans, attitudes, policies, skills and efforts of its associates working together to provide reasonable assurance that Hard Rock Casino will achieve its objectives and mission. Each Team Member is responsible for adhering to those performance programs, policies, procedures, guidelines and internal control standards established to guide the operation of Hard Rock Casino
Please contact our recruiter to follow- up on your application at
Job Type: Full-time
Required education:
Bachelor's
Required experience:
cashiering: 4 years
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