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Office Assistant - Bilingual (Chinese/English) a plus!


los angeles, California


Office Assistant - Bilingual (Chinese/English) a plus! Job Opening in los angeles, California - Office Assistant - Bilingual (Chinese/English) a plus! Master Cutlery is an innovative leader in the industry, best known as a manufacturer and distributor of top quality swords, tactical and outdoor knives, security/safety products, as well as collectible novelty items. With over 28 years in the business, our experience enables us to provide our customers with factory direct pricing for largest variety of products in the knife industry, backed by exceptional quality and customer service. Our company is currently seeking a bilingual (English/Chinese) Office Assistant. This position requires the candidate to possess excellent data entry and phone skills. As the primary interface to our prospects and customers, you must possess a professional demeanor and exceptional customer service skills. This fast-paced role will require the candidate to "wear several hats." Responsibilities include, but are not limited to: � Answer, direct and/or assist all incoming calls � Responsible for all customer service duties, including return and replacement requests � Invoice & credit card processing � Process prospect/customer requests for catalogs. Maintain accurate tracking of sent catalogs. � Assist walk-in customers � Replenish office supplies � Monitor all outgoing orders � General clerical duties � Coordinate logistics � Coordinate with CA and NJ colleagues and provide assistance Required Skills: � Ability to speak fluently in both English and Chinese. � MUST be able to multi-task in a fast paced environment. � Superior organizational and oral/written communication skills; ability to prioritize workload � Comfortable working with numbers � Possess a minimum of 1--3 years experience in a sales support role � Intermediate computer skills including MS Word, Excel and Outlook � Fast & accurate data entry skills (a minimum of 50 wpm or 8000 keystrokes) � Excellent communication skills combined with customer service attitude/experience � Show tolerance and flexibility to changing priorities For immediate consideration, please email your resume to los angeles ca california

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