Omaha, Nebraska
Guest Service Representative Job Opening in Omaha, Nebraska - Doubletree Hotel SW - hiring now for Front Desk positions. Bring your great smile and Guest Service experience for immediate interviews!
AM & PM shifts available now!!
PRIMARY RESPONSIBILITIES:
Ensures guest satisfaction and revenue optimization through check in, check out, and attentive coordination of hotel services for the guest.
Registers guests into the hotel in a prompt and courteous manner using techniques to maximize room rates; prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
Check guests out of the hotel; processes customer payments according to established policies and procedures.
Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction. Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
Books guest reservations or coordinates with reservation center. Handles departmental accounting of monies, receipt, guest accounts and other forms of credit; posts all charges; completes cashier?s report, prepares deposit and counts cashier , controls and releases guest safe-deposit boxes.
Must have excellent customer service skills, computer skills, basic office skills, and the ability to multi-task and handle busy front desk using tact and warm greetings to the guest.
EOE
Job Type: Part-time
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