Beltsville, Maryland
Electrical & Technical Support Specialist Job Opening in Beltsville, Maryland - Marra Forni is a boutique equipment manufacturing commercial and residential. The company is expanding the business rapidly domestically and internationally.
We are currently seeking an Electrical & Technician to work in our Beltsville corporate office. Our relationships with our clientele and prospects customers mean everything to us and we invest in and enjoy these relationships immensely.
Our company promotes team-building and maintains high employee retention rates by consistently creating a work environment that is both dynamic and fun. Our current team works together like a family in a friendly, close, and casual office. We work hard and we are efficient and effective professionals. It is an extremely important hiring objective to add someone to the team who is aligned with our goals and work style. Therefore, we will be considering a relatively wide range of experience for potential candidates.
Job Description
This position provides technical and sales support to customers, as well as support to internal departments including light assembly, repairs, engineering, purchasing, and accounting and CAD Designs.
Support
Performs preventative maintenance and completes minor repairs
Light assembly of electrical components as needed by Manufacturing
Provides Technical support on commercial restaurant equipment to clients via email, phone, or other methods
Installs electrical components on equipment and performs any necessary testing
Work closely with engineering department to gain insight and knowledge on new products or product enhancements.
Serves as the primary service contact for existing customers and clients who have questions and troubleshooting issues about our products or installation procedures.
Responsible for maintaining a professional relationship with clients and customers by providing product and service troubleshooting while educating about the features and benefits of their purchase.
Communicates with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Recommends and develops content of common issues/resolutions regarding products
Analyzes and resolves product/ service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Provide accurate, courteous and timely response and to customer comments/questions.
Adhere to the technical support organization standard operating procedures and escalation guidelines.
Skills and Qualifications:
Preferred 2-year degree in design or technical training from an accredited institution. Relevant on-the-job experience in product or technical support required. Knowledge of customer service, manufacturing, and reading drawings are all valuable, but not required.
Spanish speaking is a plus.
Varied work environment: office, workshop, customer site.
Must have own transportation.
Compensation based on relevant experience and work ethic.
**** Applicant must be able to pass a pre-employment drug screening and background check****
+++ To apply, please send resume or email letter detailing experience and hourly pay requirement+++
Job Type: Full-time
Required education:
High school or equivalent
Required experience:
relevant on-the-job: 2 years
manufacturing customer service: 2 years
Required languages:
Spanish
English
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