Rehoboth Beach, Delaware
Front Desk Clerk/Night Auditor Needed Job Opening in Rehoboth Beach, Delaware - Job Objective: Effectively control and manage all front office operations and exceed company standards for guest satisfaction.
Job Responsibilities:
Answers telephones and creates room reservations
Efficiently coordinates daily arrivals and departures including special requests.
Keeping front office neat and organized and communicating daily activities to appropriate departments.
Seeks feedback from guest to ensure the highest level of satisfaction and resolving problem situations through management aid to exceed guest expectations.
Responsible for cash float.
Responds to and directs emergency situations and security issues to management immediately.
Ensures that health and safety standards are maintained with the front desk both employee and guest perspective.
Ensuring of safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures.
Responsible for all operations of the front desk including shift reports, cash drops, call around and other functions to better serve guest and operation of front desk.
Attends meetings and training as requested.
Responsible for proper key control.
Have good understanding of PMS system.
Be willing to work any shift and fill in when other employees are not able to work.
Other duties and responsibilities as may be designated.
Qualifications:
High School or GED (or high school student working towards high school diploma),
Must be able to add, subtract, multiply and divide.
: Customer service experience/hotel front desk experience preferred.
Language Skills : Excellent and customer service skills. Proficiency of English Language for understanding business letters, memos, customer interaction, presentations, demonstrations, employee direction, audits etc.
Equipment/Computer Expertise: General knowledge of computers.
Physical Demands: Light lifting of guest?s shipments up to 0-25 pounds, standing up to 8 hrs.
Work Environment: Interaction with co-workers, vendors and customers, working with office machines, phones, fax, computers etc.
Job Type: Full-time
Job Location:
Rehoboth Beach, DE
Required education:
High school or equivalent
Required experience:
Customer Service: 1 year
Hotel: 1 year
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