Grand Rapids, Michigan
Technical Support Representative Job Opening in Grand Rapids, Michigan - We want you! Your positive attitude. Your commitment to delivering the best. And, if you happen to be good at ping , all the better!
Baudville brands is the parent of business to business product innovation and marketing brands: IDville, Baudville, RecogNation & the latest addition to the Baudville family of brands, Pure Promo. With over $50MM in total revenues and 120 employees we seek to ?make workplaces better? though our unique blend of innovative products, go-the-extra-mile service and operational excellence. The company?s 80K sq. ft. facility is located in Grand Rapids - Michigan?s second largest metro area with a population of 1.3 million. ()
ABOUT THE OPPORTUNITY:
The Technical Support Representative (TSR) is responsible for customer service and support of
IDville?s technical products. The TSR places orders, responds to product questions, proposes
alternative or additional products, and answers basic scheduling, billing and delivery inquiries
for the IDville brand.
DUTIES AND RESPONSIBILITIES:
The Technical Support Representative (TSR) is responsible for providing excellent customer service and support of our ID badge printers, software, cameras, and accessories.
Resolve all inbound customer inquiries promptly, with professionalism, courtesy and accuracy, and follow through to completion.
Responsible for obtaining customer information and updating account documentation on technical support calls.
Problem-solve and handle technical support and repair issues appropriately.
Use analytical skills to understand the customer, their business, and technology issues and needs.
Communicate with potential customers; explain complex technical products and services over the phone.
Follow all policies and procedures to ensure accuracy and consistency.
Ability to meet and exceed all monitoring criteria and utilize feedback for further development.
Support established policies to reflect strong support of corporate goals and vision.
REQUIREMENTS:
High School Diploma. Associates degree preferred.
1-3 years of technical support experience
Fast learner and at ease with technology, some knowledge of computer architecture, applications, and/or infrastructure
Understanding of how databases work and ODBC
Well-versed on printer drivers, operating systems, networks, databases, etc. . .
Previous experience with servicing and repair printers and digital cameras is desired
Ability to diagnose and resolve customer concerns and problems with software and hardware over the phone
Excellent verbal and written communication skills
Our Winning Culture Offers
A world-class work environment ? Winner of West Michigan?s 101 Best & Brightest Companies to Work for 10 years. National Best & Brightest winner 4 years. 101 Best & Brightest Wellness 2014, 2015 & 2016..
Performance-based compensation commensurate with experience including annual salary, bonus and long-term incentive compensation
Stability of a privately held, employee focused business with 34+ years of rich and diverse history and zero debt.
Priority Health POS & HMO Healthcare options; Guardian Dental, Vision, Life, LTD & STD
Company sponsored 401K
Peer group of proven winners ? ready to embrace the same and grow our successful business to new levels.
At Baudville Inc., also known as The Office of Positive Mojo , we offer a challenging but rewarding work environment where employees respect and recognize each other. We are dedicated to workforce diversity and a drug- and smoke-free workplace. Baudville is an Equal Opportunity Employer and does not discriminate on the basis of age, gender, race, religion, color, national origin, marital status, genetic information, height, weight, sexual orientation, gender identity, protected veteran, individual with a disability or any other protected characteristic. Drug screening and background check are required.
Job Type: Full-time
Job Location:
Grand Rapids, MI
Required education:
High school or equivalent
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